Quick Lane Service Advisor - Ford

Murgado Automotive Group • Chicago, IL

93d • $32,000 - $75,000

About The Position

Are you passionate about delivering exceptional customer service in the automotive industry? Do you have a knack for building relationships and providing top-notch service? Murgado Ford of Chicago, a proud member of the Murgado Automotive Group, is seeking a dedicated and detail-oriented Quick Lane Service Advisor to join our team. This is an exciting opportunity to work in a fast-paced environment where your efforts directly contribute to customer satisfaction and dealership success.

Requirements

• Previous experience as a Service Advisor, Customer Service Representative, or in a similar role within the automotive industry is preferred.
• Strong verbal and written communication skills with the ability to explain technical information in a clear and concise manner.
• A genuine commitment to providing excellent customer service and building long-term customer relationships.
• Ability to manage multiple tasks efficiently and prioritize work in a busy environment.
• Proven ability to upsell products and services while maintaining customer trust and satisfaction.
• Basic understanding of automotive maintenance and repair services is a plus.
• Proficiency with dealership management software, Microsoft Office, and other relevant technology.
• A valid driver’s license with a clean driving record is required.

Nice To Haves

• Basic understanding of automotive maintenance and repair services.

Responsibilities

• Greet customers as they arrive at the Quick Lane, assess their vehicle service needs, and provide them with detailed information on recommended services.
• Advise customers on necessary maintenance and repair services based on vehicle inspections, manufacturer recommendations, and dealership guidelines.
• Efficiently manage and schedule service appointments to optimize workflow and minimize customer wait times.
• Keep customers informed about the status of their vehicle, including any additional work needed, estimated completion times, and associated costs.
• Upsell additional services and products based on customer needs and vehicle condition, ensuring a balance between customer satisfaction and dealership profitability.
• Accurately document all service work, including parts, labor, and any special instructions, in the dealership’s management system.
• Work closely with technicians, parts advisors, and other service team members to ensure timely and accurate completion of all service work.
• Conduct follow-up calls with customers to ensure they are satisfied with the service received and encourage repeat business.

Benefits

• Attractive base salary with opportunities for performance-based bonuses.
• Health, dental, and vision insurance, 401K plan, and paid time off.
• Significant discounts on vehicle purchases, services, and parts.
• Opportunities for advancement within the dealership and the broader Murgado Automotive Group.
• Continuous training programs to enhance your skills and career development.
• A positive, team-oriented work environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees