Quick Lane Express Service Advisor

Kenwood Dealer Group • Cincinnati, OH

392d

About The Position

The Express Service Advisor at Subaru of Kings Automall is responsible for providing efficient and friendly service in the express lube quick service lane. This role focuses on ensuring customer satisfaction by facilitating quick service for basic automotive needs such as oil changes, filter replacements, and tire rotations. The position offers opportunities for advancement based on performance and is part of a supportive team environment.

Requirements

• Current experience in a customer contact position, preferably in the automotive industry.
• Computer literate and able to work with CDK software after training.
• High school diploma; college education is a plus.
• Satisfactory employment references and ability to pass a background check.

Nice To Haves

• Experience in dealership customer service or sales is preferred but not required.

Responsibilities

• Ensure customers receive prompt and efficient service in the express lube quick service lane.
• Perform basic automotive services such as oil changes, filter replacements, bulb changes, and tire rotations.
• Maintain a friendly and approachable demeanor while interacting with customers.
• Multi-task effectively in a high-paced environment to meet customer needs.
• Utilize computer systems (CDK) for service management and customer interactions.

Benefits

• Great compensation plan
• Medical, dental, and vision plans
• Paid time off and paid holidays
• Paid life insurance
• 401(k) retirement plan
• Employee discounts for vehicle purchases and service repairs
• Potential for future advancement within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED