Quick Lane Advisor

Sioux City Ford•Sioux City, IA

10h

About The Position

At Sioux City Ford, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee here at Sioux City Ford, is absolutely critical to or success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. We provide our employees with the resources, training, and support to continue growing in their position and take on new challenges. As the largest locally owned dealership, we are committed to Siouxland through philanthropy and community partnerships. We are always looking for friendly, self-motivated individuals with excellent people skills to help provide an outstanding customer experience. Sioux City Ford Lincoln is looking to add a Quick Lane Supervisor to our team. The Quick Lane Supervisor is responsible working with customers on phone and in person; handling scheduling for Quick Lane Advisors and Lube Technicians, and ensuring that all work is done to quality standards. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A genuine desire to service the customer and a positive attitude and willingness to be a team member are essential to this position.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and read and understand computers.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent.
High School Diploma or equivalent, 2 year or 4 year Business Degree or related field preferred
Valid Driver's License and acceptable driving record and at least 18 years of age required to drive company and customer vehicles
One year experience with service in the automotive industry preferred
Demonstrated customer service skills
Previous industry knowledge
Sales or Service experience
Professional appearance

Responsibilities

Maintain highest possible standards of workmanship; advise technicians of dealership CSI on a monthly basis.
Resolve 100% of customer complaints within 48 hours.
Keep dealer informed of serious complaints, possible legal cases, and cases not closed satisfactorily.
Forecast goals and objectives for the department and strive to meet them.
Strive for harmony and teamwork with all other departments.
Attend managers’ meetings as requested.
Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
Hire, train, motivate, counsel, and monitor the performance of all quick lane department staff.
Provide technical assistance to employees as needed.
Conduct meetings with department employees to discuss activities and problems of mutual interest.
Monitor technicians’ payroll records.
Evaluate and counsel periodically with employees on job performance.
Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals
Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers and Adheres to all company policies, procedures and safety standards
All other duties as assigned