Quarry Pool Server

Sunriver Resort•Sunriver, OR

22d•Onsite

About The Position

The Quarry Pool Server is responsible for performing general cashier and serving duties in Lake House/ Shore Shack. S/he is responsible for ensuring the standards of service in assigned outlets. The Quarry Pool Server will assist with maintaining the AAA Four Diamond standards. They will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. They shall strive to provide exceptional service to both internal and external guests at all times. They are responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Requirements

High school education required
Must be 21 years of age
Must be able to accurately follow instructions, both verbally and written
Must always ensure a teamwork environment
Must have or be able to obtain prior to start date a valid OLCC card
Must have or be able to obtain prior to start date a valid Oregon Food Handler’s permit
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must be able to stand on feet throughout the shift, with intermittent periods of walking.
Must be able to frequently lift and carry up to 10 lbs and occasionally up to 30 lbs
Must be able to occasionally push/pull up to 50 lbs

Nice To Haves

Prior hospitality experience preferred
At least six months food & beverage experience preferred
At least one year customer service experience preferred
At least six months POS system experience preferred

Responsibilities

Takes guests orders using POS system
Receives proper and accurate payment from guests
Distributes appropriate change
Accurately reports tips and hours each shift using proper documents
Adheres to OLCC and Sunriver Resort policies and procedures
Ensures bookkeeping policies and procedures are followed daily
Assists chefs/cooks with food preparation
Provides pool service to guests of The Forest House
Counts money in cash drawers at the beginning of shift and end of shift to ensure the amounts are correct and there is adequate change
Adheres to proper cash drop procedures and closing out daily procedure
Serves guests food and beverages tableside/lounge chair side
Wipes down all surfaces to ensure the cleanliness of the facility
Informs and promotes guests of any specials
Checks guests’ identification to ensure minimum age requirement for consumption of alcoholic beverages
Removes dishes, glasses, silverware or other item from tables and countertops and takes them to the kitchen for proper sanitation
Processes dishes through washer and puts away dishes, glassware and equipment
Familiarizes him/herself with menu
Maintains knowledge of beer/wine/signature cocktails offered
Offers creative selling of products to guests
Answers questions and/or makes recommendations on menus as needed
Explains how various menu items are prepared, describing cooking methods and ingredients
Takes into consideration any special request, dietary issues made by the guest
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Restocks stations as necessary
Up sells other resort services and amenities to guests
Ensures final quality check on food and beverage prior to serving guests