Quarry Account Manager

Caterpillar Inc.•Clayton, NC

1d•$128,470 - $192,710

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. The Account Manager will manage Cat Technology growth in the Quarry Industry by developing technology strategies with key accounts, selling products like Cat Grade & Compaction, Command, Detect, VisionLink Productivity & Autonomy, gathering customer feedback, and collaborating with commercial partners on new product development.

Requirements

Broad expertise in Relationship Management & Customer Focus: Builds lasting relationships with customers through reliability, honest communication, and continuous feedback and improvement. Consistently demonstrates and reinforces the importance of customer focus as a key organizational strategy.
Broad experience in Value Selling: Skilled at demonstrating the comprehensive value of products and services, distinguishing support options that meet well-defined customer needs, and sharing “value selling” best practices for waste customers within the organization.
Extensive experience in Negotiation: Ability to successfully complete significant negotiations, both internal and external and protect own position, while demonstrating willingness to achieve win-win.
Working knowledge of Account Management: Capable of handling daily account activities, analyzing sales trends, and supporting current customers.
Decision Making and Critical Thinking Skills: Demonstrates the capability to thoroughly evaluate situations and make sound decisions informed by well-supported judgment, while also contributing to the documentation of data, concepts, participants, stakeholders, and procedures. Can effectively communicate customer technology needs in the waste industry using effective tools and techniques

Nice To Haves

Bachelor’s Degree in Business, Engineering, or related fields
Proven experience in Enterprise Account Management for a services organization
Knowledge of Caterpillar Products and Applications preferred
Strong Drive and Organizational Capabilities
Experience in the Quarry Industry preferred
Power BI experience a plus

Responsibilities

Develop and implement technology strategy for Quarry accounts.
Translate the customer's feedback into a comprehensive technology strategy for key accounts.
Gain an in-depth understanding of the customer's business operations to recommend appropriate technological solutions.
Collaborate with internal teams and technology partners to drive sales.
Coordinate with CAT Customer Solutions Core Region and Commercial Technology Teams to expand technology sales.
Assist business and functional units in creating strategies based on customer feedback.
Enhance Quarry Service Offerings for Customers Find opportunities to expand service options for Quarry accounts (e.g., Productivity Reporting, KPI clarification, & Safety Enhancements).
Collaborate with Cat Digital to develop new reports for quarry customers.
Promote Cat Command & Autonomy Work with key accounts on solution adoption.
Find use cases that drive positive outcomes for customers.
Drive collaboration to fully autonomous site planning.
Gain confidence in our early learning strategy with customers.