Quantum Product Support Technician I (8:30am-5pm; 9:30am-6pm)

Pride Mobility & Quantum Rehab • Duryea, PA

2d • $23

About The Position

To assist in trouble-shooting and providing technical support for Quantum Rehab products and problem resolution for Providers

Requirements

• Must be a team player, friendly, professional, detail-oriented, and honest
• Must have the ability to: Multi-task, problem-solve, and prioritize in a fast-paced working environment
• Use hand tools and standard power tools
• Read and comprehend work instructions
• Must have: Relentless drive to achieve advancement and continuous improvement
• Basic working knowledge of Microsoft Office Word and Excel
• A willingness to learn and/or adapt to new work methods
• Excellent telephone etiquette skills
• Excellent verbal and written communication skills
• At least 1 year of customer service experience
• High School Diploma or GED
• Must be legally authorized to work in the United States without sponsorship now, or in the future

Nice To Haves

• Push/Pull/Lift 25 lbs. preferred
• At least 1 year of hands-on mechanical and/or electrical experience in an environment supporting design, manufacturing, or technical processes preferred
• Current or previous successful employment experience with Pride Mobility Products Corporation preferred
• Associate degree in an electronics, technical or biomedical related field preferred

Responsibilities

• Assist in trouble-shooting Quantum Rehab products and provide technical support for all Providers
• Enter orders and data received via the telephone, web, and faxes
• Identify and communicate areas for improvement regarding customer satisfaction
• Report all service complaints that can be deemed as a Quality Concern to the Regulatory and Compliance team (injury, property damage, etc.)
• Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
• Complete the Annual CTPAT Security Training
• Focus on continuous improvement, and consistently demonstrate good business judgment
• Work effectively with all Pride departments to exceed internal and external expectations
• Pride retains the discretion to modify duties and/or assign other duties as necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees