Quantitative Analytics Manager (Remote)

Jobgether

1d•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Quantitative Analytics Manager (Remote). In this pivotal role, you will lead optimization initiatives across contact center and workforce management operations. Your analytical expertise will drive performance improvements through data science and experimentation. The ideal candidate will have substantial experience with large call center environments and strong skills in quantitative analysis, allowing you to influence business strategies effectively.

Requirements

Bachelorâs or Masterâs degree in Statistics, Mathematics, Computer Science, Economics, or related field.
5+ years of experience in quantitative analytics, preferably in a call or contact center environment.
Proven experience with dialer systems and workforce management tools.
Strong proficiency in SQL, Python, R, or similar analytical tools.
Experience with A/B testing frameworks and experimental design.
Excellent communication skills and ability to translate complex data into actionable strategies.

Responsibilities

Develop and refine predictive dialing strategies to maximize contact rates, conversion, and profitability.
Build and maintain models to forecast call volumes and optimize staffing schedules for efficiency.
Design and execute experiments on contact center scripting and engagement strategies.
Implement intelligent routing logic that aligns customer-agent interactions with profitability metrics.
Create dashboards and reports to monitor KPIs, identify trends, and recommend actionable insights.
Partner with Operations, Technology, and Revenue teams to align analytics initiatives with business goals.