Quality Training Specialist Call Center

MultiCare Health System • Spokane, WA

24d

About The Position

The Quality Specialist is responsible for conducting needs assessments and performance improvement activities in order to achieve a high level of both quality and efficiency. In partnership with directors, managers, and leaders, his or her position determines and maintains processes to achieve increasingly effective and efficient personnel performance and quality. This position assists in the development, coordination, and implementation of the orientation and continuing educational needs and activities of all staff members. The Quality Specialist ensures training aids/manuals/handbooks are maintained and functional, conducts new hire and continuing education training, and coordinates logistics and record keeping of training activities.

Requirements

• Bachelor’s degree or Associate’s degree with two (2)+ years of relevant experience may be substituted
• Participation in the Quality Management Internship may also be substituted for the Bachelor’s degree requirement
• Experience with automated information systems and computer software applications including data entry and retrieval required
• Experience in a leadership and/or coaching position required

Responsibilities

• Conducting needs assessments
• Performance improvement activities
• Maintaining processes to achieve increasingly effective and efficient personnel performance and quality
• Assists in the development, coordination, and implementation of the orientation and continuing educational needs and activities of all staff members
• Ensures training aids/manuals/handbooks are maintained and functional
• Conducts new hire and continuing education training
• Coordinates logistics and record keeping of training activities

Benefits

• competitive salary
• medical
• dental
• retirement benefits
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees