Maximus-posted 6 months ago
$68,900 - $144,700/Yr
Full-time • Mid Level
Richmond, VA
Professional, Scientific, and Technical Services

Maximus is excited to offer an opportunity for a Quality and Training Manager to lead quality assurance and training initiatives across our operations. In this key role, you'll oversee QA processes, develop and deliver impactful training programs, and support continuous improvement to ensure high performance and service excellence. Join a mission-driven team committed to making a difference through effective leadership and operational excellence. This position is contingent upon award of the program.

  • Design, develop and implement training curriculum and supporting materials.
  • Develop training schedules based on the evaluation of the need for new staff.
  • Develop and deliver training through input and communication with the client and leadership.
  • Ensure that Client Service Reps are provided with updated knowledge required for the project, which includes management of changes to scope and direction.
  • Communicate operating policies and procedures and ensure compliance with contractual agreement.
  • Arrange staff training on a regular and ongoing basis regarding telephone protocols and project information obtained through quality assurance monitoring.
  • Manage quality operations including planning, implementing, monitoring, and reporting functions.
  • Manage internal and external customer expectations related to quality management, and effectively communicate corporate quality standards across the project.
  • Support and improve the Quality Program and provide the leadership and direction to enhance accepted standards of quality practices, continuous improvement, and ethical considerations.
  • Aggregate and analyze quality data and identify opportunities for improvement in product and service quality, and the design and implementation of key business and quality processes.
  • Maintain responsibility for developing, implementing, and writing procedures, work instructions and flow-charts for quality management activities and monitoring compliance with contractual agreements.
  • Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
  • Two (2) years of child support experience required.
  • Two (2) years of supervisory experience required.
  • Experience with government computer programs & systems is preferred.
  • Competitive Compensation - Quarterly bonuses based on performance included!
  • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
  • Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
  • 401K Retirement Savings plan and Company Matching.
  • Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave.
  • Short- and Long-Term Disability coverage.
  • Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
  • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
  • Tuition Reimbursement - Invest in your ongoing education and development.
  • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
  • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
  • Professional Development Opportunities - Participate in training programs, workshops, and conferences.
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