Quality Technologist - Operational Pillar

Prinova Europe•London, CA

1d•Hybrid

About The Position

The role is within our Operational Quality team pillar and plays a vital role in maintaining and improving the quality and safety of products and processes within our ingredients’ distribution business, which also undertakes processing activities and co-manufacturing operations. This role is responsible for ensuring compliance with customer, regulatory and industry standards, supporting operational teams, and driving continuous improvement initiatives.

Requirements

Strong understanding of operational quality processes, food safety standards and industry best practices
Ability to conduct effective root cause analysis and manage CAPAs
Proven track record in investigations, collaborative approach to problem solving, and cross-functional communication
Ability to work proactively, prioritise tasks and adapt to a fast-paced environment
5+ years of experience in supplier quality, quality assurance within ingredients distributions or the manufacturing industry
Knowledge of industry standards and regulations, including BRC, HACCP, and GMP
Experience conducting supplier audits and managing corrective action processes

Nice To Haves

Chinese language skills are highly desirable

Responsibilities

Lead investigations into non conformances (internal, supplier and customer-related) and write investigation reports
Perform root cause analysis using industry standards, such as FMEA, 5Whys and Fishbone diagrams to determine scope/ impact and develop corrective/preventative actions
Drive corrective and preventative actions and verify their effectiveness to prevent recurrence
Perform risk assessment to determine the safety and efficacy of the product
Support the handling and resolution of customer complaints, working cross-functionally to ensure timely responses
Provide trend reports of quality events
Support site preparation for internal, customer and third-party audits (e.g. BRC, customer audits) and actively participate as required
Ensure documentation and records are maintained and readily available
Monitor operation compliance with relevant regulatory, food safety and customer-specific standards
Identify areas for improvement within operational quality processes and support the implementation of enhanced controls and efficiencies
Support process improvement initiatives to reduce waste, improve efficiency and enhance product quality. Supplier & Co-Manufacturing Support
Support the quality assessment and approval of supplier services (Warehouses, processors and contract manufacturers/packagers)
Monitor the performance of suppliers and improvement initiatives as required
Collaborate with Product Managers, Commercial, and Supply Chain teams to align on quality expectations and ensure a seamless supply of quality-assured products