Quality Technician

Valeo•Elkhart, IN

About The Position

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies. Ready to tackle the challenges of the vehicle of the future? Join Valeo and revolutionize the comfort and well-being of all passengers! The Quality Technician is responsible for the administrative activities associated with processing warranty claims and resolving customers' concerns on product failures. You Will: NOTE: This person will be located in the South Carolina area reporting to Elkhart site location May be stationed at a specific customer for extended periods of time during new product launches etc. Service/repair/replace HVAC systems on buses when required Work closely with the Valeo TCV (Thermal Commercial Vehicles) Engineering and Quality teams to address customer concerns Perform Quick Response Quality Control process to support continuous improvement Initiatives. Maintaining a permanent dialogue with quality staff at the customer site Constantly communicating customer expectations to site Conduct full maintenance training courses on various heating, ventilation and air conditioning systems for transit bus and school bus systems to mechanics, technicians and management teams May train other team members on various maintenance practices for the various systems offer by Valeo TCV Meet regularly with the North American Service Manager to provide status on completed work Attend internal meetings as needed Complete field service and training reports and file with North American Service Manager timely and accurately Follow standards and work instructions and support the creation of standards when needed Ensures compliance with all safety procedures and standards including, but not limited to, performing tasks safely, wearing required personal protective equipment, maintaining a clean working area and implementing safety improvements Escalate challenges and impediments to meeting customer’s expectations. Maintain highest security protocols to keep sensitive and protected customer and or company information confidential and secured Maintain professional and positive relations with team members. Comply with all company conduct rules

Requirements

High School Diploma or GED (college degree is preferred)
Work experience with repairs of automotive heating and air conditioning units
Work Experience with root cause analysis quality systems preferred
Knowledge of 600V + electrical systems or ability to read a wiring diagram
Ability to read technical drawings and prints
Demonstrated ability to communicate effectively
Detail oriented and accurate
High degree of accountability and ownership
Strong organization skills
Proficiency in computer software- Microsoft Office, Google, etc.
Ability to work in a team environment
Able to work independently with minimal supervision
Demonstrated ability to satisfy customers

Responsibilities

Service/repair/replace HVAC systems on buses when required
Work closely with the Valeo TCV (Thermal Commercial Vehicles) Engineering and Quality teams to address customer concerns
Perform Quick Response Quality Control process to support continuous improvement Initiatives.
Maintaining a permanent dialogue with quality staff at the customer site
Constantly communicating customer expectations to site
Conduct full maintenance training courses on various heating, ventilation and air conditioning systems for transit bus and school bus systems to mechanics, technicians and management teams
May train other team members on various maintenance practices for the various systems offer by Valeo TCV
Meet regularly with the North American Service Manager to provide status on completed work
Attend internal meetings as needed
Complete field service and training reports and file with North American Service Manager timely and accurately
Follow standards and work instructions and support the creation of standards when needed
Ensures compliance with all safety procedures and standards including, but not limited to, performing tasks safely, wearing required personal protective equipment, maintaining a clean working area and implementing safety improvements
Escalate challenges and impediments to meeting customer’s expectations.
Maintain highest security protocols to keep sensitive and protected customer and or company information confidential and secured
Maintain professional and positive relations with team members.
Comply with all company conduct rules