Quality Technician-Tester

Dover Food Retail•Colonial Heights, VA

About The Position

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony. DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion. DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail. SIGN-ON BONUS $2500.00 What you will be responsible for in this role:

Requirements

High school diploma or GED.
Minimum one (2) years of experience in a quality control/assurance role or other position that requires evaluating product quality against a defined set of specifications.
An associate that meets, at minimum, the standard for a level 1 Quality Technician skill set
Strong trouble shooting skills, including electrical trouble shooting
Need to be able to diagnose electrical issues
Ability to upload programs to controller hardware
Need to be able to follow or help develop trouble shooting guides
Strong computer skills including Windows software, web-based applications, etc.
Ability to use hand tools, including multi-meters
Self-starter
Must be flexible to work in multiple sites

Nice To Haves

ASQ Certified Quality Tech/Inspector or other recognized Quality standard (ex: ISO, UL, NSF)
Associates degree and/or certification in technical field
Demonstrated ability to operate and prioritize in a fast-paced, changing environment
Effective communicator; able to communicate verbally and in written format with both front-line and department leadership
Demonstrates initiative; proactively looks for ways to address and get ahead of issues
Demonstrated track record of driving continuous improvement in assigned areas of responsibility.

Responsibilities

Conduct root cause analysis on components, parts, and/or finished product that do not meet specified customer or internal requirements and recommend courses of action/fixes to address issues.
Partner with functional organizations (manufacturing, engineering, product development, sales, etc.) to identify, analyze, recommend, and implement solutions to address quality issues, eliminate/reduce scrap, improve manufacturing processes, reduce parts errors and/or failures, improve product variability, etc.
Develop, implement, record, and report on routine internal and specialized customer quality audits.
Develop and implement standard work instructions and standards, quality alerts, standard operating procedures, etc.
Measure parts to prints using precise measuring equipment such as calipers, micrometers, CMM, etc.
Conduct tests to ensure cases meet required internal and customer requirements.

Benefits

a 401(k) savings plan with employer contributions
medical, dental and vision insurance
wellness programs
health savings account, health care and dependent care flexible spending accounts
company paid short-term disability and long-term disability
company paid employee basic life and AD&D insurance
supplemental employee and dependent life insurance
optional accident, hospital indemnity and critical illness insurance
adoption, surrogacy, and fertility benefits and assistance
commuter benefits
parental, military, jury duty, and bereavement leaves of absence
paid time off, including business travel services
employee discounts
an employee assistance program that includes company paid counseling sessions and legal services