Quality Tech

Medline Industries, LP • Mundelein, IL

55d • $23 - $33

About The Position

Accountable for customer complaint investigations and outcomes. Coordinate servicing, issues replacements or credits to customer.

Requirements

• High School Diploma or equivalent.
• Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
• Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.
• Experience with Microsoft Office Suite.

Nice To Haves

• At least 1 year of experience in Quality Assurance and Quality Control in a FDA regulated industry.
• Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
• Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.
• Experience with Microsoft Office Suite
• FDA regulated industry experience.

Responsibilities

• Run trending reports of complaints and initiate corrective action requests.
• Update complaints in the SAP Complaint System.
• Ensure complaint are logged accurately and closed.
• Perform product complaint investigation through sample performance testing, image evaluation, historical data analysis and/or other complaint investigation techniques.
• Based on these investigations, suggests product improvements.
• Write complaint investigation summary letters to the individuals that reported the issues.
• Issue credits, coordinate servicing, replacement orders, and/or RGA’s as required for complaint resolution.
• Follow up with sales force on outstanding issues following the time frames established in written procedures.
• Coordinate and track rework/stock checks of product as required in response to complaints.
• Maintain compliance with QST and ISO regulations and Medline policies and procedures.

Benefits

• health insurance
• life and disability
• 401(k) contributions
• paid time off
• Employee Assistance Program
• Employee Resource Groups
• Employee Service Corp
• continuing education & training
• tremendous potential with a growing worldwide organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees