Quality Tech - SPT

Medline IndustriesMundelein, IL
78d$23 - $32Hybrid

About The Position

Accountable for customer complaint investigations and outcomes. Coordinate servicing, issues replacements or credits to customer.

Requirements

  • High School Diploma or equivalent.
  • Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
  • Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.
  • Experience with Microsoft Office Suite.

Nice To Haves

  • At least 1 year of experience in Quality Assurance and Quality Control in a FDA regulated industry.
  • FDA regulated industry experience.

Responsibilities

  • Run trending reports of complaints and initiate corrective action requests.
  • Update complaints in the SAP Complaint System.
  • Ensure complaints are logged accurately and closed.
  • Perform product complaint investigation through sample performance testing, image evaluation, historical data analysis and/or other complaint investigation techniques.
  • Based on these investigations, suggest product improvements.
  • Write complaint investigation summary letters to the individuals that reported the issues.
  • Issue credits, coordinate servicing, replacement orders, and/or RGAs as required for complaint resolution.
  • Follow up with sales force on outstanding issues following the time frames established in written procedures.
  • Coordinate and track rework/stock checks of product as required in response to complaints.
  • Maintain compliance with QST and ISO regulations and Medline policies and procedures.

Benefits

  • Health insurance
  • Life and disability insurance
  • 401(k) contributions
  • Paid time off
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service