Quality Team Lead
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About The Position
Our mission is simple: to change the way the world sees health. We have already served over 250,000 customers and have changed lives. We're looking for people who are as passionate about natural health as we are to join our team! As a Quality Team Lead, you will play a pivotal role in overseeing aspects of our Quality processes. This role demands a combination of key skills and qualities, including organization, adaptability, time management, critical thinking, the ability to hold the team accountable, teamwork, problem-solving, proactiveness, motivation, and ability to communicate effectively with a variety of people is necessary. In this position, you will monitor and review quality task priorities, conducting team meetings and directing the completion of tasks by Quality team members. You will be responsible for spreadsheet documentation of errors for accountability as necessary. Additionally, you will review quality data collection, which involves extracting data from different spreadsheets, so a strong ability to organize, update, and maintain information is vital. Proposed solutions must be explicit, easily accessible, and understandable. Proficiency in tools like Google Sheets, Google Docs, Microsoft Teams, and Microsoft Excel is required. You will also be involved in capacity planning, understanding the department's needs, and effectively communicating with supervisors and the operations manager regarding needs, concerns, and feedback. Being proactive in identifying potential problems before they arise is essential. Managing project-based changes will require you to adapt to changes in processes, such as altering how we review brewing tinctures. This involves attending interdepartmental meetings, developing plans and contingencies, implementing changes, and developing change management strategies. You will need to check for understanding, coach, and hold team members accountable in adhering to updated processes. Effective communication is crucial in this role. You must possess excellent communication skills, including the ability to have difficult conversations and engage in constructive conflict resolution. Understanding that clarity is a form of kindness is important. You will need to collaborate effectively within the department and across departments, maintaining a positive atmosphere to keep the team motivated and engaged. Training new team members using established processes will also be part of your responsibilities. Adaptability is key, as you will need to be flexible and able to pivot smoothly when needed, creating contingency plans and maintaining composure during stressful moments or days. Lastly, having mechanical skills and feeling comfortable working with machinery is necessary for this role.
