Quality Systems Engineer

American Packaging Corporation • City of Rochester, NY

73d

About The Position

At American Packaging Corporation (APC), you’ll find the packaging career you’ve been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC’s longstanding success is fueled from the inside out. We’re constantly seeking to improve our internal operations and were named a “Best of the Best” in the Best workplaces in the America’s awards for 12 years in a row. It’s how and why we engage the best and brightest talent to continue propelling our shared success into the future. LOCATION: Rochester, NY

Requirements

• Bachelor’s degree in Quality Management, Engineering, or a related field.
• Minimum of 3-5 years of experience in quality systems management, preferably in the packaging or food industry.
• Strong knowledge of quality, food safety, and CoC standards (e.g., GFSI, HACCP, ISO 9001, FSSC, FSC, ISCC+).
• Proven experience in audit planning, execution, and CAPA management.
• Excellent organizational and communication skills.
• Proficiency in statistical tools and continuous improvement methodologies.

Nice To Haves

• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Demonstrated use of Minitab or JMP is a preferred skill.

Responsibilities

• Champion the Integrated Business Management System (IBMS) and maintain certification to ISO9001, FSSC, FSC, ISCC+ and other standards as required.
• Provide training, write procedures and processes to support IBMS development.
• Lead and undertake audits across all areas of the business and supply chain.
• Maintain statistical tools for continuous quality and profit improvement projects.
• Drive improvement actions from audits, customer complaints, and continuous improvement initiatives.
• Act as the change agent for quality-related projects.
• Ensure thorough understanding and application of fundamental quality, food safety, and Chain of Custody (CoC) standards.
• Demonstrate the ability to identify areas where APC is not conforming to applicable standards and system requirements through internal audits.
• Implement Corrective and Preventive Actions (CAPAs) to prevent third-party or customer audit findings.
• Provide accurate and timely documents and records required for audits and customer requests for information (RFI).
• Produce effective corrective action responses for audit findings and ensure timely closure of gaps.
• Efficiently manage tasks, schedule audits, and maintain accurate records.
• Plan and schedule audits, ensuring site personnel are aware and prepared.
• Maintain an accurate and up-to-date audit tracker and audit records.
• Ensure proper submission of invoices for audit activities.
• Effectively implement assigned food safety and quality processes, including audits, management reviews, food safety verification and validation, food safety PRPs, customer surveys, information requests, and Trace Gains.
• Maintain clear, concise, and professional communication in all written and verbal interactions with customers, auditors, and internal colleagues.
• Respond promptly to all emails and inquiries, ensuring no instances of unprofessional or ineffective communication.
• Ensure all audit findings are properly substantiated and recorded.
• Provide clear and well-written CAPA responses.

Benefits

• Competitive salaries
• Excellent benefits
• 401(k) plans
• Tuition reimbursement programs

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees