Quality Support Specialist

ION SOLAR LLC•Orem, UT

17h•Onsite

About The Position

ION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. Our dedicated team is committed to making solar energy accessible and affordable for homeowners across the country The Quality Support team works very closely with most teams across our corporate and field divisions as a group of subject matter experts. We specialize in assisting installers with day of install issues. Quality checking deliverables from Design, Supply Chain, and the Installers. And assisting various corporate teams with determining next steps for an account.

Requirements

Proficient in Project Management Systems
Comfortable having conversations with governing bodies
Computer Proficiency
Understand the full scope of a solar project
Clear articulation of language and writing
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Ability to develop solutions to difficult problems
High School Diploma with 2 years of working experience

Nice To Haves

Solar Design, QA, or Install experience preferred
Design, Support, or other experience with SolarEdge, Tesla, or Enphase preferred.

Responsibilities

Audit Install work via photos to ensure quality work was done, and that it matches the permitted planset
Communicate with the install teams on issues found during audit and make the return appt to get this work done
Review Design deliverables to ensure plans and BOM are correct
Fix Design errors on deliverables when required
Review Supply Chain deliverables to ensure they have all the necessary information for our financing partners
Fix Supply Chain errors on deliverables when required
Give corrective feedback on repeat errors made by agents