Quality Supervisor

GENERA • Vonore, TN

1d

About The Position

The Quality Supervisor is responsible for leading day-to-day quality operations across pulp preparation, forming, thermoforming, finishing, and packaging processes. This role ensures compliance with food-contact, customer, and regulatory requirements while driving continuous improvement in product performance, consistency, and defect reduction. The Quality Supervisor manages technicians, oversees lab testing, supports root-cause investigations, and serves as a key interface between production, maintenance, and customers.

Requirements

• Bachelor’s degree (or equivalent experience)
• 2–5 years of quality experience or manufacturing experience
• Working knowledge of: HACCP and GMPs, Statistical process control (SPC), Root-cause analysis and CAPA systems
• Experience supervising technicians or inspectors in a manufacturing environment

Responsibilities

• Enforce plant quality systems including HACCP, GMPs, SOPs, CAPA, MOC, and internal audit programs
• Ensure compliance with food-contact requirements (FDA, indirect food additives, coatings, inks, adhesives)
• Support third-party audits (SQF, ISO, customer audits) and maintain audit readiness
• Control document management, specifications, COAs, and records retention
• Oversee pulp quality testing including: Freeness (CSF or equivalent), Fiber length, fines content, and morphology (e.g., MorFi or equivalent), Ash, contaminants, and moisture
• Monitor various fiber type performances and support fiber qualification and change management
• Collaborate with operations on furnish optimization and fiber cost/quality tradeoffs
• Ensure conformance to product specifications including: Basis weight / caliper, Dimensional tolerances, Visual defects, Cobb / water absorption, Oil & grease resistance, Compression, stack load, ring crush, or stiffness (e.g., Gurley/Gester)
• Support first-article approvals, start-ups, and changeovers
• Supervise the quality lab
• Ensure proper sampling plans, test methods, and data integrity
• Maintain calibration schedules for lab and in-process measurement equipment
• Analyze trends and publish quality dashboards and KPIs
• Supervise and train quality technicians and inspectors
• Assign daily inspection and testing priorities aligned with production schedules
• Promote a culture of quality ownership across shifts and departments
• Coach operators and supervisors on defect recognition and prevention
• Lead investigations into internal defects and customer complaints
• Prepare RCCA reports using structured methodologies
• Support customer trials, line validations, and new product introductions
• Drive continuous improvement projects to reduce scrap, rework, and customer claims

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level