Quality Supervisor

Asurion

24d•Onsite

About The Position

The Quality Supervisor is responsible for leading a team member to ensure all repair and inspection processes meet or exceed quality standards. This role focuses on maintaining compliance, driving continuous improvement, and supporting operational goals related to safety, quality, and production. The supervisor will mentor and coach team members, manage staffing levels, and ensure adherence to company policies and core values.

Requirements

Bachelor’s degree or equivalent leadership experience.
Experience with Warehouse Management Systems and manufacturing/warehouse operations.
Strong problem-solving skills and ability to apply Lean principles.
High energy level, detail-oriented, and able to perform in a fast-paced environment.
Excellent communication and presentation skills.
Ability to work effectively with diverse teams.
Proficiency in Microsoft Office Suite (Excel, PowerPoint).
Ability to multi-task and manage priorities under pressure.
Commitment to Asurion core values and compliance with company policies.

Responsibilities

Evaluate staffing levels to meet safety, quality, and production plans.
Mentor, coach, and train repair technicians on existing and new procedures.
Ensure all repairs meet or exceed established quality standards.
Supervise technicians performing inspection, triage, and testing of defective wireless electronics.
Oversee training for new and existing employees on process updates and changes.
Review and evaluate team performance daily to ensure accountability and process compliance.
Conduct monthly one-on-one performance reviews with employees to communicate current and future targets.
Collaborate with peers and team members on continuous improvement initiatives (Lean concepts: PDCA, Kaizen, MDI, Root Cause Analysis).
Review operational work instructions for compliance.
Lead daily team meetings to share updates on targets, processes, and company news.
Achieve and maintain inventory accuracy metrics for the department.
Compile and analyze departmental reports to align daily plans with operational needs.
Ensure timely completion of HR-related requests (compliance courses, Workday updates, etc.).
Maintain accuracy in payroll systems and departmental databases.
Enforce Employee Handbook and site-specific policies for self and team.
Perform other duties/projects as assigned by leadership based on business needs.