Quality Supervisor

Talent Acquisition Team•Warwick, RI

4d•$65,000•Onsite

About The Position

Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years. The Herff Jones Jewelry Manufacturing team is looking for a Quality Supervisor to join our HJ Family. Ensure that all products meet or exceed established quality standards, driving customer satisfaction and brand reputation. Lead initiatives that reduce defects, improve first-pass yield, and minimize rework, contributing to cost savings and operational efficiency. Foster a culture of continuous improvement by identifying opportunities for process enhancements and implementing best practices. Serve as a key liaison between production, engineering, and customer service teams to resolve quality issues promptly and effectively. Promote safety and compliance across all quality-related activities, ensuring adherence to regulatory and corporate standards.

Requirements

Bachelor’s degree in a technical field or equivalent experience.
10+ years of experience in a production environment with a focus on quality control.
Strong knowledge of quality tools and methodologies (e.g., root cause analysis, corrective actions, continuous improvement).
Excellent organizational and leadership skills to manage a diverse team across multiple departments.
Ability to analyze data, identify trends, and implement effective solutions.
Strong communication skills for interacting with internal teams, customers, and external partners.
Commitment to safety, compliance, and delivering 100% quality.
Physical ability to navigate the facility, perform inspections, and handle occasional lifting up to 50 lbs.
Ability to move freely throughout the plant and office areas during the workday.
Lift objects up to 40 lbs as needed.
Good vision and color recognition for quality checks.
Ability to work extended hours during peak production periods.
Tolerance for above-average stress during busy seasons.

Responsibilities

Supervise and mentor a team of quality inspectors and coordinators, ensuring consistent application of quality standards.
Conduct daily audits of production processes and finished goods to verify compliance with specifications.
Review and analyze quality metrics such as First Pass Yield, scrap rates, and corrective action status; develop action plans to address gaps.
Lead weekly Corrective Action Committee meetings and ensure timely closure of open issues.
Investigate root causes of quality failures and implement corrective and preventive measures.
Communicate quality performance and findings to all departments through reports, dashboards, and alerts.
Maintain accurate documentation of training, audits, and incident reports in compliance with corporate requirements.
Collaborate with cross-functional teams to support new product introductions and process changes.
Respond to customer complaints and quality concerns, ensuring thorough investigation and resolution.
Ensure team members have proper tools, training, and resources to perform their roles effectively and safely.
Develop and update Standard Operating Procedures (SOPs) and work instructions related to quality processes.
Support internal and external audits, including preparation and follow-up on findings.
Drive employee engagement in quality initiatives through training and recognition programs.
Stay current on industry trends and regulatory requirements to maintain best-in-class quality practices.