Quality Supervisor

Eaton Corporation•Cleveland, TN

About The Position

Develop effective upstream preventive quality improvement processes and controls and assure effective reactions and corrections to nonconforming conditions to deliver highest quality to external and internal customers. Work as a supervisor of quality technicians and partner with the broader cross-functional value stream to continually improve quality process, delivering measured reduction of defect rates and costs. Assure customer issues are resolved effectively with minimal interruption in service. Design, develop, and oversee documentation and implementation of quality management systems as dictated by product, contract, business, and other requirements. Utilize quality methods and statistical tools. Work closely with manufacturing engineering relative to all quality issues. Design, implement, and maintain Statistical Process Control (SPC) and effective controls on key processes, as well as other applications for the purpose of collecting and utilizing quality related information. Oversee supplier quality assurance activities as appropriate for the assigned areas of responsibility. Partner with local and supplier quality team on activities related to the assigned areas of responsibility. Be directly responsible and accountable for performance of duties, having the authority to take necessary action to address any quality issues. Interface with customers, suppliers, partners, and internal stakeholders in both the plant and at customer locations to enhance their perception and understanding of the plant Quality systems. Provide direction to inspection team partners as necessary to assure quality products to customers. Drive error-proofing and control solutions at the source to reduce downstream inspections and reduce recurring failures.

Requirements

Bachelor's degree in Engineering or a directly related technical field
Five (5) years of experience in a quality, manufacturing, or engineering function within a manufacturing environment
Two (2) years of experience in Identifying, evaluating and implementing cost effective resolution of complex Quality issues arising in sales, engineering, materials, and manufacturing
Two (2) years of experience in Resolving customer product warranty issues, including the customer's own improper application or operation of product shipped
Two (2) years of experience in In-depth research of product design, supplier processes, internal manufacturing processes, and customer applications to properly achieve resolution of Quality and product warranty issues
Two (2) years of experience in Overseeing the implementation and maintenance of quality control standards and procedures
Two (2) years of experience in Facilitating internal quality audits to maintain compliance with industry standards
Two (2) years of experience in Implementing corrective actions and continuous improvement initiatives to enhance product quality
Two (2) years of experience in Ensuring environmental and safety standards are met in the quality control process

Responsibilities

Develop effective upstream preventive quality improvement processes and controls
Assure effective reactions and corrections to nonconforming conditions
Supervise quality technicians
Partner with the broader cross-functional value stream to continually improve quality process
Assure customer issues are resolved effectively with minimal interruption in service
Design, develop, and oversee documentation and implementation of quality management systems
Utilize quality methods and statistical tools
Work closely with manufacturing engineering relative to all quality issues
Design, implement, and maintain Statistical Process Control (SPC)
Oversee supplier quality assurance activities
Partner with local and supplier quality team
Interface with customers, suppliers, partners, and internal stakeholders
Provide direction to inspection team partners
Drive error-proofing and control solutions