Quality Supervisor

Owens Corning-posted 10 months ago

Full-time

Sedalia, MO

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The Quality Manager is a member of the technical team responsible for ensuring our processes are capable of consistently delivering products that meet our customers’ exact requirements. The position specifically manages all plant quality personnel, testing equipment, lab operations, our ISO 9001 certification, and customer interaction with regard to quality. The successful candidate will have demonstrated leadership in prior roles and will continue to develop leadership skills in this role.

Build and foster an 'incident-free' safety culture.
Utilize technical knowledge to provide a safe and secure work environment for all employees, contractors, and visitors.
Ensure all practices and procedures within job scope are safe, environmentally compliant, and permit compliant.
Own all aspects of quality at the local level - Quality Lab operations, personnel, procedures, and asset management.
Understand current manufacturing process capability, drive to reduce variation, and ensure product quality and consistency to improve the overall customer experience.
Aid in continuously improving manufacturing productivity.
Ensure nonconforming products are not shipped to our customers and contribute to root cause analysis.
Participate in the charter, scope development, and execution of projects in the laboratory and the process.
Ensure that all customer complaints are recorded, communicated plant-wide and thoroughly investigated (root cause analysis), promptly addressed with customers, and eliminate repetitive complaints.
Promote a data-driven approach to all quality and process related problems.
Ensure that all plant quality testing equipment is appropriately calibrated and testing methods are followed.
Facilitate quality related training to ensure understanding of customer requirements, process variables, SPC procedures and practices.
Actively participate in the quality network and be a conduit for best practice sharing in the plant with respect to product quality and service.
Manage the ISO 9001 system to ensure the plant maintains certification.
Lead the QM pillar when the plant is ready to launch.
Understand and communicate customer expectations to employees through effective use of product specifications, standard work, control plans, routine reporting, and quality alerts.
Ensure standard processes are defined and in place that will reliably provide products that meet customer performance expectations.
Facilitate a culture to develop, maintain, and continuously improve customer relationships.
Drive understanding of customer requirements and the relationship to plant process variables to ensure that products meet the customer FFU at all times.
Partner with OC Sales to stay current with customer needs, product performance in the field, and opportunities for expanded product offerings or performance.
Create and sustain a culture where all talent is developed through effective technical training and provide appropriate feedback on individual performance and talent evaluation.
Act as Development Coach when appropriate and mentor other Development Coaches for early career development participants, creating the appropriate developmental experience and assuring the program outcome is achieved.
Identify and provide training and development opportunities for direct reports (lab personnel).

Bachelor of Science Degree in Chemical Engineering, Mechanical Engineering or related discipline.
Three years of experience in a laboratory environment desired.
Experience in acid digestion and other glass testing desired.
Experience in developing and auditing technical specifications.
Proven results in driving product and process improvement in the manufacturing environment.
Utilizing data systems and analysis skills to eliminate losses and unnecessary costs.
Minitab (or substitute) statistical analysis experience.
Impactful verbal and written communications.
Business and financial acumen.
Strong planning, resourcing, and delegation skills.
Ability to engage and care for others, starting with safety.
Ability to achieve results quickly, both individually and through teams.

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