Quality Subject Matter Expert - Customer Event Global Process Owner

GE Vernova • Atlanta, GA

5d • Remote

About The Position

As a member of the Gas Power Business Operations Center of Excellence Quality SME team, you will be an active contributor to the development, sustainment, and global governance of the Gas Power Customer Event Reporting process and the Gas Power Continuous Improvement process. You will work closely with regional, operational, and functional teams to own and drive process improvements within Gas Power.

Requirements

• Bachelor’s degree in engineering, Business or equivalent from an accredited university or college
• Five years of experience in quality, process-improvement and lean problem-solving.
• Strong communication and interpersonal/influencing skills.
• Leadership experience in a multi-site/business environment.
• Experience working with complex, multi-region, multi-site organizations.
• English fluency.
• Ability to travel up to 15% for problem-solving and kaizen leadership/participation.

Nice To Haves

• You have experience operating in global organization where results are achieved through collaboration, influence, and stakeholder engagement rather than direct line management.
• You are someone who brings high energy and humility to everything you do.
• You have a passion for learning and solving complex problems.
• You have knowledge of Gas Power or similar industry QMS programs and procedures
• You are a strong change agent with focus on executing efficiently in a complex global team
• You bring strong interpersonal, teaming, leadership and engagement skills.
• You have the ability to organize, energize, motivate and lead teams
• You have the ability to drive change and interact cross-functionally
• You have the ability to work in a matrixed environment
• You bring a global mindset and ability to manage across cultures and time zones
• You have the ability to simultaneously manage multiple projects and adjust priorities as needed
• You are comfortable making decisions with speed based on the best available information

Responsibilities

• Serve as the Subject Matter Expert for the customer event reporting and QMS process with application of continuous improvement within Gas Power Business Operations
• Own and maintain applicable QMS documents related to customer event reporting.
• Define, implement and measure global process standards, KPI’s, and controls related to Customer Event Reporting.
• Lead global improvement actions and initiatives related to customer event reporting and continuous improvement of customer experience.
• Support the management system excellence team with both internal and external audits.
• Ensure compliance to process within all levels of the Gas Power organization
• Analyze Customer Event data for trends and improvement opportunities at Gas Power level.
• Act as primary point of contact with GE Vernova Quality and Business Operations CoE regarding Customer Event Process, Reporting and Improvement opportunities.
• Primary contuct of periodic audits of process
• Benchmark best practices and drive read across/lessons learned across organization
• Provide training and awareness as required
• Other Duties as required

Benefits

• GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation.
• Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level