Quality Specialist

JLL•New Albany, OH

21d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Quality Specialist - JLL Position Overview: The Quality Specialist provides comprehensive quality assurance support for facility maintenance operations in a regulated pharmaceutical environment. This role ensures that JLL and client procedures, FDA regulations, and applicable global quality standards are consistently met. The Quality Specialist partners closely with JLL leadership, technical teams, and client Quality Assurance to maintain inspection readiness, drive compliance, and support continuous improvement initiatives. This position is highly visible and requires strong documentation discipline, technical understanding of GMP environments, and the ability to coach and influence cross‑functional teams. What your day to day will look like: Quality Compliance & Regulatory Support Execute cGMP quality compliance programs for facilities maintenance activities. Ensure all maintenance operations comply with FDA, EU, and other applicable regulatory expectations. Review, approve, and support high‑quality documentation aligned with SOPs, change controls, and cGMP requirements. Support maintenance teams in proper use of documentation, good documentation practices (GDP), and execution of compliant maintenance workflows. Audit Readiness & Self-Assessments Conduct routine self-inspections and facility walk-throughs to maintain continuous state of inspection readiness. Identify quality risks and partner with operations to implement corrective and preventive actions. Maintain readiness for regulatory inspections, client audits, and internal quality reviews. Training & Personnel Qualification Develop and update training materials for facilities maintenance personnel. Maintain personnel qualification and training records in accordance with site procedures. Train, mentor, and coach JLL staff on cGMP expectations, quality systems, SOP adherence, and regulatory standards. Quality Event Tracking & CAPA Support Track quality events, deviations, and observations to ensure timely follow-up and closure. Partner with operations leadership to drive effective root-cause analysis and corrective actions. Support continuous improvement initiatives that enhance quality, reliability, and operational performance. Stakeholder & Client Collaboration Serve as a key interface with client Quality Assurance personnel. Ensure alignment on documentation practices, SOP updates, and regulatory procedures. Support achievement of quality KPIs defined in the Service Level Agreement (SLA). Participate in cross-functional meetings, quality reviews, and operational planning sessions. Documentation & Systems Maintain high-quality documentation consistent with ALCOA+ data integrity principles. Utilize and support documentation control systems, maintenance systems, and quality-related software tools. Support change management processes and ensure governance around controlled documents.

Requirements

Bachelor’s degree in a scientific, engineering, or technical field.
Minimum 3 years of experience in pharmaceutical, biotech, medical device, or life sciences environments operating under GMP regulations.
1–2 years of experience in quality assurance, regulatory compliance, deviation management, or audit support.
Strong computer proficiency (Word, Excel, PowerPoint).
Excellent written and verbal communication skills.
Strong analytical abilities—able to diagnose issues, evaluate options, and drive effective resolutions.
Strong understanding of GMP compliance requirements
Excellent communication and stakeholder management
High documentation accuracy and process discipline
Ability to work independently and collaboratively
Strong coaching, training, and mentoring capabilities
Analytical and quality-focused mindset
Ability to adapt in fast-paced, highly regulated environments

Nice To Haves

Auditing experience in pharmaceutical or regulated manufacturing environments.
Experience with documentation control systems, building control/maintenance systems, and change-control processes.
Background in facilities maintenance operations in GMP settings.
Knowledge of Quality Management Systems (QMS) and continuous improvement methodologies.
Experience developing training content for technical teams.
Familiarity with customer satisfaction survey processes and quality KPI management.
Professional certifications such as ASQ, RAC, IFM, or cGMP-related credentials.

Responsibilities

Execute cGMP quality compliance programs for facilities maintenance activities.
Ensure all maintenance operations comply with FDA, EU, and other applicable regulatory expectations.
Review, approve, and support high‑quality documentation aligned with SOPs, change controls, and cGMP requirements.
Support maintenance teams in proper use of documentation, good documentation practices (GDP), and execution of compliant maintenance workflows.
Conduct routine self-inspections and facility walk-throughs to maintain continuous state of inspection readiness.
Identify quality risks and partner with operations to implement corrective and preventive actions.
Maintain readiness for regulatory inspections, client audits, and internal quality reviews.
Develop and update training materials for facilities maintenance personnel.
Maintain personnel qualification and training records in accordance with site procedures.
Train, mentor, and coach JLL staff on cGMP expectations, quality systems, SOP adherence, and regulatory standards.
Track quality events, deviations, and observations to ensure timely follow-up and closure.
Partner with operations leadership to drive effective root-cause analysis and corrective actions.
Support continuous improvement initiatives that enhance quality, reliability, and operational performance.
Serve as a key interface with client Quality Assurance personnel.
Ensure alignment on documentation practices, SOP updates, and regulatory procedures.
Support achievement of quality KPIs defined in the Service Level Agreement (SLA).
Participate in cross-functional meetings, quality reviews, and operational planning sessions.
Maintain high-quality documentation consistent with ALCOA+ data integrity principles.
Utilize and support documentation control systems, maintenance systems, and quality-related software tools.
Support change management processes and ensure governance around controlled documents.