Quality Specialist

Consolidated Agency • Charlotte, NC

4d

About The Position

The Quality Specialist supports the Corporate Quality Team by coordinating management reviews, preparing reports, and maintaining dashboards to monitor key metrics and trends. They ensure smooth daily operations through administrative support and manage small-scale quality initiatives and process improvements. Additionally, they assist in handling consumer complaints, ensuring accurate documentation and timely resolution tracking.

Requirements

• Data Literacy & Analysis: Ability to understand, interpret, and draw insights from quality and performance data.
• Dashboard & Reporting Proficiency: Experience with tools like Power BI, Tableau, or Excel for visualizing and presenting quality metrics.
• Familiarity with Quality Management Systems (QMS): Understanding of ISO standards, internal audit practices, and corrective/preventive action processes.
• Root Cause Analysis & Problem Solving: Skilled in quality tools like 5 Whys, Fishbone diagrams, FMEA, etc.
• Report Preparation & Coordination: Capable of assembling, formatting, and verifying reports for management reviews.
• Project Coordination: Ability to support small initiatives from concept to execution while tracking milestones and deliverables.
• Documentation Management: Strong organizational habits to maintain document control and version tracking.
• Stakeholder Communication: Clear, professional, and timely communication with both technical and non-technical teams.
• Consumer Response Alignment: Competence in managing or supporting consumer feedback mechanisms and translating insights into action items.
• Team Support Mindset: Responsive and collaborative in supporting the Corporate Quality Team's administrative and programmatic needs.
• Detail-Oriented & Precise: A critical eye for inconsistencies or outliers in quality data or documentation.
• Time & Priority Management: Ability to juggle multiple projects, deadlines, and requests effectively.
• Initiative & Follow-through: A proactive approach, coupled with the tenacity to see assignments to completion.
• Associate's degree or up to 3 years of college or tehcnical school
• 1 to 3 years knowledge acquired through work experience

Nice To Haves

• n/a

Responsibilities

• Management Review Support: Coordinate scheduling, compile quality metrics, and prepare presentation materials for monthly, quarterly and annual reviews.
• Administrative Support: Manage meeting logistics, calendars, and team documentation; ensure smooth daily operations for the Corporate Quality Team.
• Data Dashboarding & Analytics: Assist in creating and maintaining dashboards; monitor trends and escalate significant findings
• Report Generation & Distribution: Prepare internal quality reports; ensure accuracy, formatting, and timely distribution to stakeholders.
• Project & Initiative Accountability: Manage small-scale quality initiatives and process improvement projects.
• Consumer Response Support: Help handle/respond, document, categorize, and analyze consumer complaints; coordinate follow-ups and resolution tracking.

Benefits

• Career Growth: Clear pathways to advance and develop your career
• Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
• Purpose-Driven: Create meaningful impact in the communities you serve
• Professional Development: Dedicated training + personalized mentorship

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees