Quality Specialist II - Accessibility, Risk & Data Analytics

Bank of America•Charlotte, NC

4d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for testing and delivering complex software to accomplish business outcomes. The job establishes testing scope and coordinates test execution. Key responsibilities of the job include overseeing testing practices ensuring that software is tested to meet functional, non-functional and compliance requirements, conditioning and generating test data, building and executing both manual and automated test suites, recording and communicating the test results, triage defects, and ensuring regression test suites are maintained and well designed. LOB Specific Job Description Position Summary The Quality Specialist II is a key contributor to risk management, operational excellence, accessibility governance, and data-driven decision-making. This role serves as a process delegate for two Strategic Process Indicators (SPIs), owning all process documentation, calculating and inputting metrics, and driving continuous improvement. In addition, the position champions accessibility awareness through leadership of the Accessibility Awareness Lab and applies data analytics to identify trends, monitor performance, and support enterprise reporting. The role involves analyzing data, interpreting results, and using visualization tools to communicate insights that inform decisions and enhance processes.

Requirements

Strong written and verbal communication skills for clear documentation and stakeholder engagement.
Advanced analytical skills with experience in data analysis and reporting.
Ability to translate data into meaningful insights for business and enterprise reporting.
Detail-oriented with excellent organizational and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
Use data analysis to generate actionable insights and make informed recommendations for process improvement.
Proficiency in PowerPoint, Excel, and internal systems of record such as POP and ORCIT.
Demonstrated ability to drive process improvement, operational excellence, and accessibility initiatives.
A bright, energetic, and approachable personality to lead accessibility awareness efforts.
Minimum Years of Experience 3

Responsibilities

Develops detailed, comprehensive and well-structured test cases based on functional, non-functional, and compliance requirements
Leads test planning, usually at a team level. When part of a Scrum team, ensure stories are well refined and contain clear acceptance criteria
Leads test case reviews and work with subject matter experts and stakeholders to ensure test coverage
Identifies automation opportunities and develop test automation for applicable test types
Executes test cases, including manual and automated tests, and record test results
Designs test data and ensure data compliance requirements are met on all levels of test environments
Uses testing tools and follow processes to complete testing on a given test environment, and perform necessary steps required to promote code base to higher level environments
Act as process delegate for two SPIs, ensuring compliance with risk and quality standards.
Gather and validate process evidence, and maintain comprehensive documentation to ensure accuracy.
Calculate, analyze, and input performance metrics into systems of record.
Update and manage systems of record such as POP and ORCIT to reflect current processes and controls.
Perform data analysis to identify trends, monitor process health, and support risk mitigation strategies.
Translate complex data into actionable insights for enterprise reporting and executive decision-making.
Develop and present data-driven insights to senior leaders for informed decision-making.
Identify opportunities for process improvement and lead initiatives to enhance operational efficiency.
Partner with stakeholders to ensure adherence to risk frameworks, quality assurance standards, and accessibility best practices.
Lead the Accessibility Awareness Lab, promoting inclusion and accessibility through engaging, energetic and education experiences.