Quality Specialist – Customer Quality

ABB•Richmond, VA

19h•Onsite

About The Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact. As a Customer Quality Control Specialist, you will play a pivotal role in enhancing customer satisfaction by resolving complaints, analyzing defects, and providing actionable solutions. You will focus on ensuring the quality of Power Distribution Units (PDU), Static Transfer Switches (STS), and Uninterruptible Power Supplies (UPS) for data centers and critical power applications. This is a unique opportunity to contribute to ABB's commitment to delivering high-quality products and services in a dynamic and fast-paced environment. The work model for the role is: onsite (#Li-Onsite) in Richmond, VA with some travel. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Requirements

Bachelor’s degree (Electrical or Electronics engineering or something similar preferred), with 4+ years of experience in a manufacturing or quality control environment related experience.
Hands-on experience with transformers, PDUs, STSs, and UPS products.
Proficiency in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems.
Ability to read and interpret schematics of electrical equipment and printed circuit board assemblies (PCBAs) and skilled in using electrical and electronics test equipment such as power supplies, multimeters, oscilloscopes, and power analyzers.

Nice To Haves

Familiarity with Lean, Six Sigma, PPS and other process improvement methodologies is highly desirable.
Knowledge of industry standards such as UL1561, NEMA ST-20, IEEE C57.12.01, IEEE C57.12.91, DOE 2016, UL891, and CSA C22.2 is an added advantage and practical experience with MS Power Platform is a plus.

Responsibilities

Ensure strict adherence to electrical safety standards and uphold ABB’s values of safety, integrity, and personal accountability.
Collaborate with field service teams and quality engineers to implement containment, corrective actions, and continuous improvement initiatives.
Analyze customer‑returned defective products, perform root‑cause investigations, prepare 8D reports, and communicate findings directly to customers.
Visit customer sites to resolve complaints, provide technical support, collect defective materials, and proactively build strong customer relationships.

Benefits

Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid.
Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement 401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Salaried exempt positions are provided vacation under a permissive time away policy.