Quality Specialist – Customer Compliance

Teasdale Foods•Carrollton, TX

4d•$80,000 - $90,000

About The Position

The Quality Specialist – Customer Compliance plays a pivotal role in ensuring adherence to customer inquiry resolution and management, and in populating customer portals with product-specific documentation for all Teasdale facilities. This position is responsible for maintaining the company's complaint registers and trending reports.

Requirements

Bachelor of Science degree preferred or Comparable Industry Experience
Leadership skills focused on results, decision-making, teamwork, and change management.
Strong mathematical and PC skills, including MS Office.
Excellent interpersonal communication, problem-solving, and organizational skills.
The ability to effectively present information and respond to questions from cross-functional associates throughout the organization.
Ability to multitask and work in a fast-paced environment and adapt to changing priorities and operational demands.

Responsibilities

Develop and maintain customer inquiry registers and reports.
Distribute customer inquiries/complaints to the affected Quality Managers at each site.
Maintain customer-facing portals by uploading complaint responses provided by the sites.
Provide trending reports for each facility to provide a clear picture of trends and risks for the manufacturing locations.
Enter plant-specific documentation into multiple customer portals.
Engage with customers in partnership with other Quality Leaders to maintain and further develop successful relationships.
Partner with R&D to ensure compliance with product specifications and packaging requirements, and to populate customer portals as needed.
Support plants during audits by providing the requested material data.
Perform other duties as required by the Director of Quality.
Serve as a back-up for the Quality Specialist – Supplier Compliance.