Quality Specialist 1

PCC Talent Acquisition Portal•Ontario, CA

About The Position

This position is responsible for order entry, communicating and/or resolving customer issues with orders, creating necessary documentation for shop floor, and scanning and filing closed orders. The successful person will ensure accuracy of order information and communicate any changes or issues regarding the POs to the customers. Furthermore, they may work with other departments, such as operations, quality, engineering, and shipping to resolve any issues and enhance customer satisfaction. This role requires strong attention to detail, organizational skills, and communication skills both written and verbal.

Requirements

Computer literate
Must be fluent in English for reading and writing.
Working knowledge of Word and Excel
High school diploma or equivalent GED
Strong written and verbal communication skills.
Ability to work in a team environment.
Ability to communicate effectively with customers (internal and external), employees, and managers.
Excellent organizational and time management skills
Ability to independently manage and prioritize the workload.
Must be highly detail, process, and quality oriented with a focus on thoroughness and accuracy.
High level of integrity and discretion with an ability to responsibly handle sensitive and confidential information.
Self-driven, flexible, and focused
High school diploma or equivalent GED is required

Nice To Haves

Records management, office systems and procedures experience preferred
1-2 years of office experience in a manufacturing environment desirable
1+ years of data entry experience is strongly preferred.
Experience with Oracle is preferred

Responsibilities

Review and enter new work orders from existing customers into Oracle and transfer into the internal ERP system (PCC03).
Review incoming job documentation and report issues to various departments.
Resolve issues with customers concerning pricing discrepancies, quantities, work scope, part marking, etc.
Request price changes from customer.
Create job folders and print out shop floor documentation.
Cancel jobs when requested by customer.
Scan closed files into the server and file hard copies.
Act as the primary backup for back-end quality processes (e.g. cert packets)
Assist other departments during times of reduced workload. Examples include reception duties, SOX testing, tool crib organization, 6S audits, and/or receiving vendor orders in Oracle for payment.
Other duties as assigned.