Quality Service Team Member-Latin America(Remote)

Ascend•Brazil, IN

3d•Remote

About The Position

We are a remote-first, globally distributed team and welcome applications from exceptional candidates around the world. Hiring decisions are based on experience, capability, and alignment with our standards not geography About Ascend Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp. We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world. Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time. The Role We are hiring a Quality Assurance Member to be the final check on every client-facing booking before it leaves Ascend. Before any client receives their itinerary or invoice, the booking goes through you. Your job is to review each booking end-to-end: check that the flight details are correct, that the invoice amount matches what was agreed, that the payment is confirmed, and that what we are about to send to the client is accurate and well-written. If anything is off, you log it and escalate it to your QA Team Lead immediately. You do not approve a booking until it is right. Every booking you sign off on represents Ascend's promise to the client. Getting that final check right is the whole job.

Requirements

2+ years in a quality assurance, data verification, travel operations, or similar role where your core responsibility was finding errors and ensuring records were accurate before they reached an end customer
An eye for detail that is consistent, not just occasional: you check carefully even when you are busy and even when the last ten bookings were fine
Clear, direct communication: when you find an issue, you describe it accurately so the right person can fix it quickly
Ability to work across multiple tools at the same time without losing track of which booking you are on or what you still need to check

Nice To Haves

Background in luxury hospitality, premium travel, or high-touch client service
Familiarity with task management platforms, billing tools, or CRM systems
Experience reviewing client-facing communications for tone and accuracy A genuine interest in process quality and continuous improvement

Responsibilities

Review every booking assigned to you by your QA Team Lead before it goes to the client
Check each booking across all the relevant tools: the client's trip record, the invoice, the payment status, and the client message that is about to be sent
Confirm that everything is consistent: the same passenger details, the same flight information, the same amounts appear correctly in every system
Client trip record: check the passenger name, date of birth, flight routing, seat assignments, meal preferences, frequent flyer number, and any extras that were arranged
Invoice: verify the amount, client details, and that it links correctly to the right booking
Client message history: read through recent communications to confirm they are accurate, appropriate in tone, and consistent with the booking data
Task records: confirm that all required fields are completed and the booking status is up to date
Log your QA outcome in the task record and notify your Team Lead when each review is complete
If you find anything that does not look right, flag it to your QA Team Lead immediately with a clear description of the issue. Do not approve the booking until the issue is resolved
Once a correction has been made, re-check the relevant fields before marking the booking as QA-approved
Keep records clean, complete, and fully updated before your shift closes