Quality, Risk, & Compliance Manager

JLL•Sacramento, CA

1d•$95,000 - $125,000•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves The Quality and Compliance Lead develops and implements comprehensive quality assurance and compliance programs for JLL's integrated facilities management service delivery to an aerospace and defense client account. This role establishes standards, conducts audits, and ensures adherence to regulatory requirements across all service lines and regions. The position serves as the guardian of service excellence, ensuring consistent quality while mitigating compliance risks throughout the global portfolio.

Requirements

Bachelor's degree in Business Administration, Quality Management, Engineering or related field
Professional certification in quality management and compliance (ASQ, ISO or equivalent)
6-8 years' experience in quality management, compliance or operational excellence
Knowledge of regulatory frameworks relevant to facilities management and workplace services
Strong understanding of audit methodologies and compliance assessment techniques
Experience with continuous improvement methodologies (Six Sigma, Lean, etc.)
Excellent analytical skills with ability to identify root causes and develop effective solutions
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Master's Degree in related field
8+ years experience developing and implementing quality management systems and compliance programs
Experience in facilities management, corporate real estate or professional services industry
Experience implementing global quality programs across multiple regions
Knowledge of ISO standards relevant to facility management (ISO 45001, ISO 9001, ISO 14001)
Background in change management and organizational transformation
Experience with client-facing quality assurance in service delivery environments

Responsibilities

Develop and implement quality management frameworks and compliance programs for global service delivery
Design and conduct regular quality audits and compliance reviews across regional operations
Monitor adherence to contractual requirements, service level agreements, and regulatory obligations
Create and maintain quality and compliance documentation including manuals, procedures, and training materials
Coordinate root cause analysis for quality issues and oversee corrective action implementation
Lead continuous improvement initiatives that enhance service quality and operational excellence
Prepare quality and compliance reports for leadership and client stakeholders