REMOTE Quality Review Medical Assistant

MPF Federal

6d•$15•Remote

About The Position

Ready to Bring Your Medical Skills Home? Join Our Remote Team Supporting Our Military Communities! The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, “all other duties as assigned” will be expected for each position. Navigate and work within our proprietary electronic medical record system to evaluate and process patient health information to determine outcomes for various types of medical and specialty exams. Conduct a review of a variety of examination documentation, test results, assessments and information and, by corroborating via phone interview with Service Members and Veterans, provide a clear, comprehensive and concise final product. Collaborate with providers, Veterans, and Service Members via the call line to ensure examination meets regulatory and contractual requirements for compensation and benefit rating purposes. Possess the ability to shift focus and multitask while maintaining professional demeanor to meet customer and provider needs. Identify emergent behavioral health issues and initiate intervention when necessary. Remain up to date with the contract requirements Use guidelines and licensed support to ensure clear, comprehensive and concise exam documentation that is reflective of the Service Member or Veterans’ conditions and in compliance to contract requirements Document test results Educate and support providers, Veterans, and Service Members with navigating and utilizing medical history information for pending and prior disability claims when completing the appointment paperwork Identify and evaluate exam documentation that requires immediate follow up for behavioral health issues and initiate the high risk intervention process Complete system generated tasks to process exam documentation Interface via telephone (approximately 50%) and e-mail with contracted providers, Veterans, and Service Members in retrieval of required Disability Benefits Questionnaire information and provide education regarding required contractual protocol Compensation: Your hourly wage will be determined pursuant to the Service Contract Act. Generally, the compensation for this position will start at $15.00. Shifts Available (Share Your Schedule Preference!) 8am-5pm CST or 10am-7pm CST (Monday through Friday) Training Training will continue for 3 weeks. Training Schedule: MTWRF 8-5p CST Start Date: February 23rd If you're an experienced Medical Assistant with a calm voice, an eye for detail, and a heart for service, this is your moment to make a real difference. Apply now and be the steady hand guiding military families when they need it most... right from your home!

Requirements

Vocational or Technical Training/Education in a Medical related field such as Medical Assistant, LPN, Health Information Technology (HIT), EMT, Medic, Corpsman, or completion of the following 4 courses: Anatomy and Physiology, Medical Terminology, Human Body Systems, and Common Diseases or equivalent combination of education, experience and/or applicable military experience will be considered. MA’s with certification are highly preferred (attach certificate to interview).
Ability to type 40 words per minute
Knowledge of healthcare documentation to include medical, behavioral, and psychological terminology
Excellent verbal and written communication skills including, strong telephone etiquette and interpersonal skills
Working knowledge of technical writing
Ability to identify lab results and ancillary services
Experience using a computer and Microsoft Office - Microsoft Word to create, copy, edit, send, and save documents
Ability to interpret medical documentation
Experience working in an Electronic Medical Record system
Ability to work MTWRF 8:00am to 5:00pm CT OR 10:00am-7:00pm CT
Distraction-free, dedicated space in home for home office; this includes establishing or continuing regular child or dependent care arrangements
Access to high-speed internet (cable, fiber optic)
Must be a U.S. Citizen
Ability to pass a Public Trust Background Check & Drug Screening per federal guidelines
Must have a hard-wired Ethernet internet connection (Wi-Fi only, satellite, or radio internet is not acceptable)
Quiet, distraction-free home office space with a door for HIPAA compliance
Metrics-driven environment – you’ll need to meet quality, handle time, and documentation goals

Nice To Haves

Experience navigating Microsoft Teams
Home Health or Hospice care experience
Military experience

Responsibilities

Navigate and work within our proprietary electronic medical record system to evaluate and process patient health information to determine outcomes for various types of medical and specialty exams.
Conduct a review of a variety of examination documentation, test results, assessments and information and, by corroborating via phone interview with Service Members and Veterans, provide a clear, comprehensive and concise final product.
Collaborate with providers, Veterans, and Service Members via the call line to ensure examination meets regulatory and contractual requirements for compensation and benefit rating purposes.
Possess the ability to shift focus and multitask while maintaining professional demeanor to meet customer and provider needs.
Identify emergent behavioral health issues and initiate intervention when necessary.
Remain up to date with the contract requirements
Use guidelines and licensed support to ensure clear, comprehensive and concise exam documentation that is reflective of the Service Member or Veterans’ conditions and in compliance to contract requirements
Document test results
Educate and support providers, Veterans, and Service Members with navigating and utilizing medical history information for pending and prior disability claims when completing the appointment paperwork
Identify and evaluate exam documentation that requires immediate follow up for behavioral health issues and initiate the high risk intervention process
Complete system generated tasks to process exam documentation
Interface via telephone (approximately 50%) and e-mail with contracted providers, Veterans, and Service Members in retrieval of required Disability Benefits Questionnaire information and provide education regarding required contractual protocol