Quality Resources Operation Specialist - Care Continuity - UH Truman Medical Center (5 days per week; 8:00a-4:30p; Mon-Fri)

University Health

21d • Onsite

About The Position

Coordinates all activities related to the clinical operations of the Quality Resources office. Provides advanced office support with limited supervision. Supports the nursing teams by assisting with various tasks including home health and durable medical equipment processes as requested by physicians. Supports patient throughput efforts by conducting reviews of physician reports for potential movement of patients to the appropriate level of care. Plans, organizes, and supports meetings; creates and edits presentations and reports; and maintains databases, websites, and other informational resources. Recognizes out of the ordinary situations, and takes the lead to improve processes utilizing the organization’s defined improvement methodology. Exhibits extensive knowledge of policies and procedures and operates with a high level of technical skills. Case Manager extender, assist with discharge patients needs and responds to requests for services set-up and assistance as needed.

Requirements

• Associates degree in a health care field or LPN licensure
• Two years previous office management experience
• Excellent communication (verbal and written) skills
• Professional demeanor and excellent customer relations skills in a stressful environment.
• Handle issues with tact and confidentiality
• Excellent organizational skills, attention to detail, ability to prioritize and multi-task
• Computer proficiency in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint, Outlook)

Nice To Haves

• Bachelor’s degree
• Three to five years’ previous office management and supervisory experience
• Health care experience to include knowledge of clinical services and medical terminology
• Computer proficiency in Microsoft programs
• Experience with post-discharge planning (DME, home health, appointment scheduling, etc.)

Responsibilities

• Coordinates clinical operations of the Quality Resources office.
• Provides advanced office support with limited supervision.
• Supports nursing teams with home health and durable medical equipment processes.
• Supports patient throughput efforts by reviewing physician reports.
• Plans, organizes, and supports meetings; creates and edits presentations and reports; and maintains databases, websites, and other informational resources.
• Recognizes out of the ordinary situations, and takes the lead to improve processes utilizing the organization’s defined improvement methodology.
• Case Manager extender, assist with discharge patients needs and responds to requests for services set-up and assistance as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees