Quality Resource Nurse - Clinic Operations (Medical Center)

Houston Methodist•Houston, TX

35d

About The Position

At Houston Methodist, the Quality Resource Nurse position is responsible for providing clinical expertise and serves as a resource to the organization through educational programs and quality improvement projects by supporting multiple areas across the Organization. The Quality Resource Nurse position will oversee and routinely review clinical support practices to identify educational and process needs in an assigned area. This position assists clinics with coordinating program education based on protocols and standard operating procedures, which include the compliance of policies and procedures related to practice operations, patient safety, quality, training, and customer service. The Quality Resource Nurse position will assist with clinical standardization and coach staff in areas of clinical and professional practice and role modeling compassionate communication with physicians and the interprofessional healthcare team. Houston Methodist Standard PATIENT AGE GROUP(S) AND POPULATION(S) SERVED Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity. HOUSTON METHODIST EXPERIENCE EXPECTATIONS Provide personalized care and service by consistently demonstrating our I CARE values: INTEGRITY: We are honest and ethical in all we say and do. COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs. ACCOUNTABILITY: We hold ourselves accountable for all our actions. RESPECT: We treat every individual as a person of worth, dignity, and value. EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. Practices the Caring and Serving Model Delivers personalized service using HM Service Standards Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words) Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Requirements

Bachelor's degree from an accredited school of nursing
Five years of nursing experience in a healthcare environment
Experience must include demonstrated leadership ability, preferably working in a related nursing management position in a healthcare setting
RN - Registered Nurse - Texas State Licensure -- Compact Licensure - Must obtain permanent Texas license within 60 days (if establishing Texas residency)
BLS - Basic Life Support or Instructor (AHA)
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Embodies the behaviors associated with the Leadership, Art, and Science of Nursing (identified in Duties and Responsibilities) at the Proficient level according to Benner's model of clinical practice.
Displays professionalism, remains composed under stress, and takes responsibility for delivering on personal and organizational commitments.
Ability to work independently; possesses organization/time management and prioritization skills

Responsibilities

Schedules ongoing coordinated education in-services.
Develops educational information and practice for clinical staff.
Contributes to improving clinical staff satisfaction/ engagement by serving as a role model and mentor, coaching staff in effective verbal, non-verbal, and written communication, which includes active listening and facilitating teamwork.
Partners with staff, medical staff, and clinical leadership to ensure excellence in performance improvement, patient safety, and outcomes management.
Communicates appropriately and clearly with clinic management staff, exhibiting a willingness to master new work routines and methods.
Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.
Functions as a subject matter expert consultant to clinical team members through protocol assessments for care.
Provides quality reports and analysis at the request of clinical leadership.
Visits department/staff units in assigned areas to improve visibility and communication with Clinical staff.
Regularly rounds on key constituents (patients, families, employees, and physicians) to solicit feedback regarding performance, needs, etc., and enhance communication, ensuring alignment that the experience is exceptional.
Provides a feedback loop for all aspects of patient care to the Clinical Operations Leadership.
Acts as a liaison for the Clinical Operations Leadership when immediate contact with the Clinical Operations Leadership is unavailable.
Adopts lean principles in driving process improvements.
Assists with clinical and operational oversight of performance improvement.
Participates in quality improvement initiatives to ensure continued assessment and process improvement.
Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines, including infection control principles.
Monitors and confirms staff maintain their required credentials that demonstrate competency per accrediting agency or department guidelines as applicable.
Employs a proactive approach to optimizing safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, reporting accidents, near misses, and/or adverse events immediately per department protocol and identifying solutions via collaboration.
Role models situational awareness, using teachable moments to improve safety.
Identifies system problems that may contribute to errors and monitors corrective actions to ensure effective resolution.
Initiates and participates in joint performance improvement activities and these initiatives are designed to measure and improve the quality of care delivered and are consistent with the organization priorities.
Independently seeks opportunities to identify and streamline inefficiencies in clinical areas through action plans and follow-up with leaders in assigned areas.
Provides recommendations to clinic/organizational leadership to achieve targets based on improved patient satisfaction.
Identifies trends for improvement opportunities or practice changes and supports initiatives.
Researches the change and presents options to appropriate clinical leadership.
Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
Partners effectively with stakeholders as appropriate.
Attends workshops and other educational programs to ensure awareness of current developments and trends.
Stays up-to-date with professional organizational standards.
Incorporates evidence-based practices.
Expands individual nursing knowledge and coaches staff to grow in knowledge, abilities, skills, and attitudes.
Completes and updates My Development plan on an on-going basis.