Quality Resolution Specialist

Aqua Finance • Wausau, WI

346d

About The Position

The Quality Resolution Specialist is responsible for maintaining quality standards for credit related duties, while supporting the Credit Department daily tasks. This role involves reviewing and assessing credit applications, credit reports, and ensuring compliance with company policies and procedures. The specialist will also review calls completed by Credit personnel to ensure alignment with company objectives and will document all reviews clearly for sharing with Team Leads and Management. Collaboration with department leads is essential to ensure accuracy and provide a superior customer and dealer experience.

Requirements

• Associate's degree in related field, or commensurate work experience required
• 3 years of experience as a Credit Senior Analyst, or related work experience, required
• Attention to detail and accuracy required
• Excellent verbal and written communication skills required
• Proficient in the utilization of Microsoft Office Suite
• Ability to thrive in a fast paced work environment

Nice To Haves

• Financial industry experience preferred

Responsibilities

• Review, assess, and verify credit applications, credit reports and any required stipulations for the underwriting process are compliant with company policies and procedures
• Review calls completed by Credit personnel to ensure support of company objective
• Review for proper documentation in application screen and account screen when applicable
• Document and share all reviews of applications, credit reports, stipulations, calls etc. with Team Leads and Management
• Assist department leads to ensure accuracy for superior customer/dealer experience

Benefits

• Evening and weekend hours will be required and will be determined by team needs and business requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree
• Number of Employees: 251-500 employees