QUALITY RESIDENT LIAISON 2ND SHIFT

OP Mobility•Austin, TX

33d•Onsite

About The Position

As a Quality Resident Liaison, you will serve as the front‑line quality representative at Tesla, ensuring our products meet the highest standards of performance, compliance, and customer satisfaction. Operating within a fast‑paced Just‑In‑Time manufacturing environment, you will support production quality, manage containment and audit activities, and act as the critical communication bridge between our plant and the customer. This role is ideal for someone who thrives in customer‑facing environments, excels at problem solving, and is confident working independently on the production floor.

Requirements

Grade 12 / OSSD required.
3+ years in Quality, Technical, or Liaison roles in manufacturing; Tier‑1 automotive strongly preferred.
Strong communication skills (written and verbal).
Effective conflict management and problem‑solving abilities.
Hands‑on experience using tools and performing quality inspections.
Knowledge of IATF 16949, ISO 14001, and Customer Specific Requirements (CSR).
English required

Nice To Haves

Post‑secondary education in Quality or Technical fields preferred.
Spanish, German, or French are assets.

Responsibilities

Serve as the primary quality interface between our team and Tesla, representing the customer’s voice at all times.
Build strong working relationships with Tesla teams through regular communication (minimum 3 touchpoints per shift).
Maintain positive, professional relationships that reinforce trust and partnership.
Perform buffer inspections, validate sequences, and complete product audits at Tesla’s buffer area.
Identify quality issues early, initiate containment, and establish clean points before customer claims are formally issued.
Support and participate in 8D problem‑solving and troubleshooting activities.
Communicate customer claims promptly, including defect descriptions, images, traceability details, and Tesla‑specific requirements.
Support product launches and customer trials at the Tesla site.
Understand customer requirements thoroughly and provide feedback that drives benchmarking and internal improvements.
Complete shift handoff reports and ensure accurate electronic distribution of information.
Prepare daily/weekly concern and non‑conformance reports for both customer and internal teams.
Conduct audits on sequence loads and document findings.
Collaborate with Logistics/LO as needed (e.g., expediting).
Support plant teams with real‑time insights into customer issues and quality concerns.