Quality Program Manager, Solar

Palmetto Clean Technology • Charlotte, NC

1d • Onsite

About The Position

The Quality Program Manager is responsible for standardizing the deployment of high-quality, code-compliant residential solar and storage installations performed by LightReach Certified Installers. This role balances process optimization and technical training to ensure solar assets remain functional and efficient throughout their 25-year lifecycle. As a key bridge between internal and external stakeholders, you will develop training materials for the LightReach Quality Control (QC) Technician team and lead programmatic initiatives that drive simplicity, consistency, and operational excellence.

Requirements

• Experience: 5+ years of experience in a technical or construction-based solar role.
• Program Management: 3+ years of experience developing and operationalizing programs and corresponding SOPs.
• Technical Skills: Proven experience in developing analytics and partnering with tech-enablement teams.
• Communication: Expert oral and written communication skills with the ability to influence third parties.

Responsibilities

• Documentation Ownership: Own the development of documentation and standards culminating in policies and SOPs for EPC project approval requirements.
• Standards Evolution: Continuously evolve quality standards as new products and programs are integrated into the business.
• Asset Performance: Balance project rigor against asset health metrics, refining standards based on pipeline data and partner feedback.
• Continuous Improvement: Develop portfolio performance benchmarks and feedback loops to increase approval success rates while upholding high performance standards.
• Technology Integration: Partner with the tech product team to drive throughput efficiencies and reduce external friction within the platform.
• Stakeholder Management: Partner with internal and external stakeholders in the development, implementation and iteration of core programs and programmatic elements.
• New Product Enablement: Partner with OEMs, Asset Management, Policy, Business Development and Quality Control Leadership to assess and incorporate new equipment into the Palmetto equipment ecosystem.
• Subject Matter Expertise: Provide project feedback, programmatic insights, and technical product expertise to external partners.
• Onboarding & Support:Support operational onboarding for new partners and support ongoing pipeline review.
• Targeted Intervention: Proactively identify partners requiring additional support and develop methods to render technical aid.
• Knowledge Management: Maintain and expand the EPC Knowledge Base to ensure a robust self-service resource for partners.
• Queue Optimization: Monitor approval and rejection queues to identify trends in aging and volume, providing guidance to QC management to improve efficacy.
• KPI Reporting: Track and report on metrics related to job closeout speed and financing approval.
• Data-Driven Insights: Collaborate with data analytics teams to refine executive-level reporting and support targeted process refinements.
• Issue Resolution: Manage the efficacy of analytics platforms to obtain insights that inform diagnostic motions both internally and externally.

Benefits

• Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed