Quality Product Testing Manager (Remote)

Vertiv • Westerville, OH

118d

About The Position

The position involves overseeing and enhancing service and product quality through data-driven insights and cross-functional collaboration. The role requires leading initiatives for continuous quality improvement, managing quality systems, and ensuring compliance with ISO standards. The individual will also be responsible for customer quality management, supplier quality support, and reporting on key quality performance indicators.

Responsibilities

• Gain deep understanding of data that impact service and product quality
• Lead Cross-Functional team(s) in the resolution of key quality issues and inquiries based on data
• Initiate and drive Continuous Quality Improvement of processes within respective areas, and support Vertiv Operating System rollout with the ability to measure progress with data
• Best practice sharing across region
• Manage Process Risk Analysis / RCCM
• Responsible for the implementation / deployment and sustainment of Quality System
• Maintain documents of the Quality Management System: Trip reports, audits and inspections
• Periodically coordinate the Quality Management System reviews, and report to regional leadership on the system situation and operation
• Perform Internal audits within respective areas and report its progress
• Contact for external certification bodies and represents for applicable ISO related audits
• Deploy, train and audit quality policies, standards, and procedures for respective manufacturing locations, sub-contracting (3rd party), and service activities
• Collaborate on improvement initiatives leading to high quality level products
• Work with business leads to drive corrective actions for Service and Manufacturing related issues
• Coordinate Customer audits, and manage improvement actions
• Conduct contract reviews for customer contract documentation
• Support the Regional and Global Supplier Quality Teams, and Supply Chain organization by providing strategic quality support and expertise for supplier quality programs
• Manage supplier claims processes within market unit in cooperation with Supplier Quality team
• Implement and maintain common supplier quality documentation with key suppliers
• Provide weekly reporting for relevant Quality KPIs, filed/service quality and product issues
• Develop and maintain effective communication within the business
• Perform other duties and oversee special projects and assignments as may be assigned by management
• Follow procedures, rules and principles of Quality Management System
• Respect principles of local and international VERTIV Trade Compliance procedures connected with all operations and business practices
• Follow all rules of H&S and living environment protection defined by internal procedures or communicated during trainings
• Follow required actions to prevent all emergency situations and follow operation controls rules
• Report all accidents, occupational diseases and emergency situations (where applicable)

What This Job Offers