Quality Performance Lead

Gallagher • Lower Allen Township, PA

100d

About The Position

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

Requirements

• High School Diploma.
• Minimum of 7 years related Worker's Compensation claims experience.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Nice To Haves

• Bachelor's Degree
• Claims Background: 7-10 years experience working with Worker's Compensation claims.
• Previous auditing experience.
• Strong process management and leadership skills.
• Ability to professionally interact with all levels of claims management.

Responsibilities

• Dedicated to offering exclusive customer care services to meet needs of client base, specializing in worker's compensation claims.
• Engineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations.
• Development of processes and procedures to ensure compliance with client, broker, and carrier expectations.
• Oversight of resources and direct reports, development of trend analysis, producing/delivering training, and conducting both internal and external audits.
• Preparation of executive reports, monthly oversight reports, and review and development of processes of branch handling to improve claim outcomes.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance.
• 401(K) and Roth options.
• Tax-advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.
• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
• Charitable matching gift program.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees