Quality & Performance Improvement Manager

Alameda Health System • Oakland, CA

294d

About The Position

The Quality & Performance Improvement Manager is responsible for planning, coordinating, monitoring, and improving clinical care and outcomes at one or more facilities. This role involves coaching and consulting individuals, departments, and interdisciplinary teams in identifying, prioritizing, and implementing improvement strategies that enhance overall hospital Quality Improvement efforts. The manager serves as a mentor to team members, educating colleagues in the use of Quality Improvement processes and tools, and leads organization-wide improvement projects while developing presentations. The position examines existing models of care delivery to identify opportunities for systems-based improvements grounded in evidence, best practices, and regulatory and accrediting agency requirements. Additionally, the manager facilitates ongoing measurement, data optimization, and information dissemination with a focus on data integrity, integration, standardization, analysis, and visualization, while monitoring reporting requirements and establishing guiding metrics and benchmarks for performance improvement initiatives and system-wide clinical priorities.

Requirements

• Bachelor's degree in a clinical or healthcare related field.
• Three years of experience working in a healthcare setting within a Quality Department.
• Proven experience developing, facilitating, and sustaining performance improvement initiatives.
• Experience managing projects independently and as part of a team.
• Experience with regular use of Lean Sigma and IHI methodology.
• Experience in partnering with Medical Informatics to design safe, high-quality workflows.

Nice To Haves

• Master's degree in a clinical or healthcare related field.
• Certified Professional in Healthcare Quality (CPHQ).
• Lean/Six Sigma Certification.
• Project Management Certification.

Responsibilities

• Assists in evaluating various current and future quality initiatives.
• Coaches the health system staff and leaders on continuously raising the standards of excellence in patient safety, quality, and patient experience.
• Collects data and prepares a wide variety of reports, memoranda, and correspondence.
• Develops key clinical quality indicators and measurement strategies.
• Facilitates consensus development among clinicians and staff about standard best practices.
• Identifies and tracks clinical and operational opportunities.
• Leads the identification of systems-based improvement opportunities and solutions.
• Leverages descriptive statistics, correlations, and regression analysis to drive data-driven insights.
• Participates in the development of dashboards and other data visualization tools.
• Partners and communicates effectively with clinical care teams to improve quality.
• Performs data analysis in collaboration with the Analytics team.
• Performs, coordinates, and facilitates quality improvement, patient safety activities, and population health improvement initiatives.
• Reviews and analyzes reports submitted by various community groups, organizations, and agencies.
• Tracks outcomes, disseminates data, and designs dashboards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree