Quality Operations Specialist

Operation Smile • Virginia Beach, VA

77d • $56,000 - $70,000 • Hybrid

About The Position

The Quality Operations Specialist is responsible for ensuring the accuracy, integrity, and analysis of data related to Operation Smile's hospital assessments, patient safety, and quality initiatives. This role independently manages the collection, interpretation, and reporting of medical quality metrics and provides advisory input to leadership, foundations, and hospital partners. The Specialist serves as a subject matter resource in quality and patient safety, contributing to organizational risk management, compliance, and continuous improvement.

Requirements

• Bachelor's degree in public health, nursing, healthcare management, administration, or related field (or equivalent experience).
• 4+ years of progressive experience in healthcare quality assurance, patient safety, infection prevention, or risk management.
• Demonstrated ability to analyze data, interpret findings, and present results clearly.
• Experience engaging with healthcare professionals and stakeholders across cultural contexts.
• Strong written and verbal communication skills.
• Ability to travel globally as needed.

Nice To Haves

• Advanced training/certification in healthcare quality, patient safety, or risk management.
• Experience with performance or process improvement methodologies (Lean, Six Sigma, etc.).
• International or cross-cultural healthcare delivery experience.
• Prior experience contributing to organizational policies or quality standards.

Responsibilities

• Conduct and document comprehensive hospital assessments, providing actionable recommendations to improve patient safety and align with Operation 100 strategic goals.
• Ensure process integrity by validating standards, identifying risks, and advising leadership on areas for investment and improvement.
• Independently collect, aggregate, and interpret quality and patient safety data, including complication rates and clinical outcomes.
• Develop analytic reports and dashboards for senior leadership, the Medical Oversight Committee, and development teams to support strategic decision-making.
• Identify patterns, trends, and systemic risks, providing insights that inform organizational policy.
• Develop and deliver training sessions for staff, hospital assessors, and volunteers to advance knowledge of quality and patient safety standards.
• Serve as an advisor to foundations and hospital partners, responding to technical questions and guiding the adoption of evidence-based practices.
• Conduct and support applied research on medical standards, patient safety, and risk management.
• Contribute to the development and updating of Operation Smile medical policies, protocols, and quality frameworks.
• Act as a liaison between Quality Operations and other OSI departments to ensure accountability for quality-related deliverables.
• Coordinate and lead hospital assessor meetings, updates, and learning exchanges.
• Build collaborative relationships with foundations, hospital leaders, and external partners to strengthen OSI's global network of care delivery.

Benefits

• 401(k) plan with Safe Harbor and employer matching.
• Comprehensive health plans covering health, pharmacy, dental, and vision needs.
• 100% paid premiums for life and AD&D insurances.
• Flexible time off and company-paid holidays.
• Flexible work arrangements including remote, on-site, and hybrid options.
• Opportunities to participate in international medical trips, community outreach, and global health initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Social Assistance
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees