Quality Operations Specialist, Expert

Jobs at Pacific Gas And Electric Company•Oakland, CA

11d•$116,000 - $194,000•Hybrid

About The Position

PG&E is seeking an experienced business professional to be a member of the Electric Causal Evaluation (CE) Team as a Causal Evaluator. The CE team is responsible for investigating incidents and areas of potential concern and performing Apparent Cause (ACE) and Root Cause (RCE) evaluations to determine the cause and any corrective or preventive measures to mitigate recurrence. The CE team supports the Electric Incident Investigation (EII) team as workload requires. The EII team is responsible for investigating Electric Incidents (EIRs) reported to the California Public Utilities Commission (CPUC) as well as other areas of compliance risk to determine the cause and any corrective or preventive measures to mitigate reoccurrence. This role plays a critical role in conducting detailed investigations and analyses of electric incidents and operational concerns, utilizing established evaluation methods and tools as well as collecting and analyzing technical data, as appropriate. This position is responsible for managing cause evaluations from start to finish, gaining cross-functional consensus, presenting corrective actions, and ensuring their approval to prevent recurrence. The successful candidate will demonstrate a proven track record of timely investigations that drive safety improvements, asset integrity, and risk reduction across functional areas. This role requires close collaboration with PG&E leadership and other teams, including Legal and Compliance, often presenting findings and recommendations to senior and executive leaders. A high level of visibility with PG&E leadership is expected, so the ideal applicant will be organized, motivated, curious, a consensus builder, and committed to understanding the “bigger picture.” The location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E’s service territory. This position is hybrid, working from your remote office and assigned office based on business needs.

Requirements

BA/BS Degree in Marketing, Business, Computer Science, Engineering, or other related field or equivalent work experience
Job-related experience, seven (7) years of related work experience (progressive experience in utility operations or in other highly regulated industry)
Two (2) years of experience in casual evaluation methods and investigations
Travel to other facilities for meetings and site visits 10% to 20% of time

Nice To Haves

BA/BS Degree in Marketing, Business, Computer Science, Engineering, or other related field or equivalent work experience
Master’s degree in related field or equivalent experience
Experience in corrective action programs
Experience with electric operation systems (data systems within electric operations) and/or engineering background
Strong writing, problem-solving, organizational, prioritization, and multi-tasking skills.
Proven ability to prepare materials for and effectively communicate/present complex findings to senior and executive leaders with clarity, gain consensus on path forward on aggressive timelines.
Project management skills including the ability to handle multiple investigations with critical deadlines and work in a fast-paced environment.
Efficient interviewing for high-quality, low-stress results
Ability to work independently and be effective in team settings
Ability to data mine and analyze data in tools such as Tableau, Power BI, Foundry
Proficient in Microsoft Office Word, Excel, and PowerPoint
Working knowledge of SAP
Certification in Root Cause Analysis (e.g., TapRooT®, Cause Mapping, or equivalent)
Cause Evaluation training in one or more of the following methods: HFACS – Human Factors Analysis Classification, 5-Whys, Fault Tree Analysis
Professional Certified Investigator (PCI – ASIS)
Professional Engineer (P.E.)
Lean Six Sigma Certification
Certified Project Management Professional (PMP)

Responsibilities

Conducts cause evaluations (Apparent Cause, Root Cause, Common Cause, etc.) and leads CAP investigations and analyses using established formal cause evaluation methods and tools to investigate safety, equipment, MVIs, and compliance replated events.
May investigate and manage investigations of Electric Incidents of medium to high risk to PG&E, including working with PG&Es Legal team.
Prepare and submit summary of investigation (20-day report) and Apparent Cause Evaluations (ACEs), including identifying corrective actions and gaining consensus with senior and executive leadership to mitigate risk.
Collaborates with organizations in Electric Operations, Electric Engineering, Power Generation, or across functional areas to develop effective corrective action plans for identified issues.
Project manages causal evaluations and investigations, including building consensus with multiple senior leaders to stay on schedule.
Reviews data, provides analyses and reporting of adverse trends, extent of condition, and other insights resulting from cause evaluations.
May extract data and transfer from databases to analyze or support operational analysis efforts, ensuring data accuracy.
Demonstrates and utilizes broad expertise in data processing and data analysis and applies this knowledge to a number of different issues.
Evaluates effectiveness of, and recommends improvements in business processes, practices, and procedures.
Identifies and communicates opportunities for systemic continuous improvement.
Verifies corrective actions are implemented and validate effectiveness to prevent recurrence.
Promotes continuous improvements in performance.
May participate in business process reengineering efforts.
May provide quality recommendations by evaluating and reviewing processes in a functional area or in department.
Benchmark with other functional areas, utilities, or experienced operators.
Acts as team lead and provides direction to less experienced colleagues.
Travel to other facilities for meetings and site visits about 30% to 40% of the time, throughout the PG&E territory, with occasional overnight travel.