Quality Operations Process Engineer

Res-Care, Inc.•Phoenix, AZ

33d•Remote

About The Position

PharMerica is are seeking a seasoned Process Engineer with a strong background in pharmacy operations to drive continuous improvement and operational excellence across our pharmacy services. The ideal candidate will have 3-5 years of hands-on experience in process engineering. Experience working in a Long-Term Care (LTC) pharmacy environment is a plus. This role requires a strategic thinker with a passion for optimizing workflows, leveraging automation, and integrating emerging technologies such as Generative AI (GenAI), Large Language Models (LLMs), and Agentic AI. Remote opportunity. Applicants can live anywhere within the Continental USA. Travel: 25-50% Schedule: Monday - Friday, 8:00am - 5:00pm We offer:DailyPayFlexible schedulesCompetitive payShift differentialHealth, dental, vision and life insurance benefitsCompany paid STD and LTDTuition AssistanceEmployee Discount Program401kPaid-time offTuition reimbursementNon-retail/Closed-door environment This position will be posted a minimum of 5 days

Requirements

Bachelor's degree in Engineering, Industrial Engineering, Pharmacy, or related field.
3-5 years of experience in process engineering, preferably in a pharmacy or healthcare setting.
Proven expertise in Lean, Six Sigma, or other continuous improvement methodologies (Green Belt or higher preferred).
Proficiency in process mapping tools (e.g., Visio, Lucidchart) and data analysis platforms (e.g., Excel, Power BI).
Familiarity with automation technologies, GenAI, LLMs, and Agentic AI applications in operational settings.
Strong analytical, problem-solving, and project management skills.
Excellent communication and stakeholder engagement abilities.

Nice To Haves

Experience in Long-Term Care (LTC) pharmacy operations.
Exposure to regulatory compliance in pharmacy or healthcare environments.
Experience with digital transformation initiatives or AI implementation in operational workflows.

Responsibilities

Analyze existing pharmacy workflows and identify opportunities for standardization, process improvement, automation, and cost reduction
Develop and maintain process maps, SOPs, and documentation to support operational consistency and compliance
Lead Lean and Six Sigma initiatives to enhance efficiency, reduce waste, and improve service quality
Collaborate with cross-functional teams including IT, operations, and clinical staff to implement innovative solutions
Evaluate and integrate AI technologies (GenAI, LLMs, Agentic AI) to streamline decision-making, documentation, and customer service processes
Monitor performance metrics and KPIs to assess the impact of process changes and drive data-informed decisions
Support change management efforts and training programs to ensure successful adoption of new processes and technologies