Quality Medical Assistant WellMed at Irving

UnitedHealth Group•Irving, TX

18h•$20 - $36

About The Position

The Quality Medical Assistant will partner with the WellMed/USMD Clinic Operations Team in various quality driven projects and endeavors; and act as an extension of the Clinic Operations team to help WellMed/USMD achieve quality driven goals. Participates in planning, providing, and evaluating patient care at the appropriate skill level. They have a duty to provide a standard of care that meets or exceeds that of a reasonably competent and knowledgeable Medical Assistant. The Quality Medical Assistant works under the direction of the Clinic Administrator and in coordination with the WellMed/USMD Clinic Operations Team to outreach to patients whose clinical measures that need to be addressed. This individual will partner with WellMed/USMD outpatient physician offices to help achieve benchmarks for patient care and maintain/improve quality of care delivery across multiple payers and patient populations.

Requirements

High school graduate or GED equivalent
Current BLS certification
4+ years of experience as a certified MA or a combination of 6 years certified and non-certified medical assistant experience (with at least a minimum of 2 years certified)
Proven ability to mentor others
Expert in computer literacy in electronic health record
Knowledge of medical terminology
Mastered ICD-10 and CPT coding
Ability to react calmly and effectively in emergency situations required. Will assume a leadership role until higher levels of care arrive on scene
Excellent communication and customer service skills
Intermediate knowledge of working with Microsoft Office with a focus on Excel
This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease

Nice To Haves

Bilingual

Responsibilities

Partner with WellMed/USMD physicians to assist patients in completing health screens and preventive care measures that are not yet completed
Outreach to external physician offices to obtain copies of consult notes and reports for patients who had preventive healthcare screens and clinical measures completed at outside facilities
Successfully update preventive health screens and clinical measures in the EMR that have been determined as completed
Communicate regularly with interdisciplinary team members to coordinate/update a patient’s care
Maintain accurate tracking log of patients who have been outreached and status of their preventive health screens and clinical measures
Participate in various quality driven initiatives within WellMed/USMD and collaborate together to achieve high level patient outcomes
Submit data to external agencies as directed by manager
Explain the importance of preventive health screens and clinical measures to patients and Families
Performs all duties at the expert level within the scope of a Medical Assistant’s scope of practice. Operates diagnostic equipment (cannot interpret tests), obtains cultures, administers non intravenous medication performs simple specimen collection via noninvasive techniques and collects blood specimens via venipuncture or via capillary, performs EKGs. Performs quality control checks on equipment. Prepares and sterilizes medical equipment using the autoclave. Fosters accountability for clinical practice and patient goals
Records patient care documentation in the medical record accurately and in a timely manner. Identifies when others’ documentation is incorrect and alerts clinic leadership. Assists other MA’s with documentation questions
Coordinates patient care as directed by provider, and policies/procedures
Respects patient confidentiality at all times. Ensures others are also respecting patient confidentiality
Organizes exam and treatment rooms, stocks and cleans rooms and sterilizes instruments. Anticipates provider’s needs prior to patient encounter. Assists when new supplies are needed. Enforces medication policy
Creates and maintains an environment that supports infection prevention
Telephone and in-person screening limited to intake and gathering of information without requiring the exercise of judgment based on clinical knowledge
Rotate clinic to clinic within WellMed/USMD clinic locations as needed
Performs all other related duties as assigned