Quality & Marketing Specialist

Atlas World Group • Canonsburg, PA

22d

About The Position

Champion is hiring a Quality & Marketing Specialist to join their winning team! The Quality & Marketing Specialist is responsible for ensuring compliance and optimizing quality across certifications like ISO 9001, FIDI-FAIM, and C-TPAT. Responsibilities include managing vendor relationships to uphold quality standards, conducting and analyzing quality surveys, and implementing corrective actions.

Requirements

• 2-4 years of experience in the relocation industry.
• Strong written and verbal communication skills
• Experience with quality reporting, conducting surveys, and implementing continuous improvement programs is highly beneficial.

Nice To Haves

• Associate degree in Quality Management, Business Administration, Logistics, or a related field is preferred.
• Bachelors preferred.

Responsibilities

• Participate in the management and upkeep of ISO 9001, FIDI-FAIM, and C-TPAT certifications.
• Assist in comprehensive vendor management processes, including facilitating vendor changes, vetting new vendors, monitoring vendor quality, and directly addressing quality issues and assessments with vendors.
• Manage processes related to Corrective and Preventive Actions (CPARs) and quality issues, tracking trends across the organization and vendor network.
• Coordinate and execute quality surveys, meticulously reviewing received feedback and promptly addressing identified concerns.
• Deliver regular quality feedback to accounts and respond promptly to ad-hoc requests.
• Contribute insights and recommendations to enhance service quality, facilitating implementation of necessary changes and training programs.
• Provide mentorship and expertise to the Quality Specialist and other team members within the department.
• Support various tasks related to shipment insurance and provide backup support across departmental functions.
• Execute marketing assignments as delegated, including creating documents and presentations for client interactions, drafting industry alerts, and contributing to the Marketing Committee.
• Other duties may be assigned.

Benefits

• Medical, dental, and vision for employees and dependents
• Generous 401(k) matching retirement plans
• Earning potential can be up to $50k
• Paid time off including vacation, sick leave, holidays and disability leave.
• We offer free online training courses through our modern learning and development platform along with a company-wide mentorship program, internal employee organizations, and many other opportunities for personal growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree