Quality Mangement Specialist

Support Solutions•Knoxville, TN

1d•$18

About The Position

Incumbent serves as a Quality and Incident Management Specialist for Support Solutions. Support Solutions is licensed by the agencies listed above. Services include those identified in the table above that lists services by states. The incumbent works under the supervision of the Protection from Harm Manager and in cooperation with the Director of Quality to provide and implement quality and incident management programs/systems and a sound fleet/property management system. The duties and responsibilities are provided below. All duties and responsibilities will require the Quality and Incident Management Specialist to work strategically and cooperatively with key leaders and other employees. In addition, the Quality and Incident Management Specialist will be required to make numerous contacts and build relationships with a variety of people and professionals whose services are required to ensure successful operations for Support Solutions. Many of the projects and actions related to the quality and incident management and development initiatives will require very specific timelines for implementation and actions. The duties and responsibilities are quite varied and require a working knowledge of NCDHHS, DIDD, TDMHSAS, DCS and MCO requirements. Because of Support Solutions broad geographical locations, it is the expectation that the Quality and Incident Management Specialist will take a proactive approach in learning and staying abreast of these standards as determined by assignments by the Protection from Harm Manager and Director of Quality. The Position of Quality and Incident Management Specialist will provide administrative support to the Director of Quality and Protection from Harm Manager as assigned. As a part of this support, the incumbent is responsible for assisting with those activities related to the overall operations and quality management for Support Solutions. In this capacity, the Quality and Incident Management Specialist is responsible for assisting the Director of Quality with the management of company assets and with the implementation of Support Solutions quality management and improvement program with responsibility for meeting all state policies and standards relating to quality management and improvement and transportation. Quality Management is designed to provide a comprehensive program that ensures the health and safety of all supported persons and facilitates improvements based on a plan, measure, assess and improve process. The incumbent is responsible for assisting the Protection from Harm Manager with tracking and trending incidents, quality improvements for maintaining all state/MCO policies and standards, implementation of new policies and any related survey requirements and standards relating to Incident Management and Protection from Harm initiatives.

Requirements

The incumbent for this position must have a BA or BS degree from an accredited university or 5 years experience in quality management or related field.
The incumbent must be experienced in the use of Microsoft Office including experience with Excel. Other computer technology skills are also preferable.
Incumbent must have excellent speaking, writing and interpersonal skills.
The incumbent will be traveling to other Support Solutions locations so transportation and time availability to complete these visits is a must.
Knowledge of and competence in Microsoft Office Suite: Microsoft Word, Microsoft Excel and other relevant software programs.
Effective verbal and written communication skills.
Effective organizational skills.
Effective interpersonal skills.
Must practice confidentiality.
Valid Tennessee, Mississippi, Kentucky or Arkansas Regular Driver License
Valid automobile insurance (this must be maintained throughout employment.)

Responsibilities

Assists with Support Solutions Property and Fleet Management Program.
Maintain separate files for each Memphis vehicle in Support Solutions Fleet to include: Current Insurance (Coordinate with all regions)
Coordinate insurance claims/repairs related to Support Solutions vehicles. (Memphis only)
Provide on-going training related to use of vehicles and vehicle safety.
Responsible for making recommendations to leadership regarding performance improvement activities for Support Solutions.
Assists with the development of policies and procedures for Support Solutions as it relates to quality and incident management.
Assists the Director of Quality in ensuring that Support Solutions has systems in place for accomplishing successful surveys or reviews by external review organizations and regulatory agencies. These regulatory organizations include all of those listed above under General Functions. These reviews also determine compliance with other agencies such as the NFPA, APS, OSHA and others.
Assists the Director of Quality with the follow-up of Support Solutions state and regulatory reviews to ensure compliance with requirements.
Ensuring legible, complete and accurate Reportable Incident/Events Forms (RIFs/REFs) are forwarded to required external entities (DIDD, MCO, DCS, TDMHSAS).
Reviews and ensures all incidents are submitted as reported and that corrective actions have been addressed completely.
Ensure filing of all incidents is timely and according to defined standards.
Serves as a member of the bi-weekly Incident Management Meetings.
Ensures IMC minutes are maintained with audit of all minutes across all offices completed as required.
Entering data into the incident management database system for reporting and tracking of incidents and investigations in a timely manner.
Ensure appropriate filing of all investigations and incident training and follow-up documentation.
Alerts Protection from Harm Manager of significant increases in incidents, trends, or other problematic issues identified of incidents and database.
Completes and distributes action plans related to incidents and ensuring follow-up to incidents is completed.
Ensure staff are trained on Incident Management as needed.
Assists with other projects as assigned by the PFH Manager or Director of Quality, including but not limited to, administration projects, policies and procedures, preparing reports, developing trend data, and reviewing standards for compliance.
Assist with other projects as assigned by the Director of Quality and Protection from Harm Manager or Director of Quality including but not limited to administration actions/projects related to planning, policies and procedures, preparing reports, developing trend data, attending state events, reviewing standards for compliance, customer service and other related duties.
Is a key contributor in the decision making process and overall planning of Support Solutions operations.
Participating in team meetings as assigned by the Director of Quality and/ or Protection from Harm Manager.
Exhibits behaviors and best practices that are consistent with the vision and values of Support Solutions.
Practices safe work habits to eliminate and control potential safety and health hazards and to maintain a safe work environment.
Attends all safety training as scheduled.
Work as part of the team to ensure that Support Solutions Quality Management principles (Plan, Measure, Assess. Improve) are practiced and achieved.
Operates Support Solutions and personal transportation in a safe and healthy manner.
Performs other job related duties as may be assigned by designated and/or authorized staff.