Quality Manager

Amcor • Franklin, IN

75d

About The Position

The Quality Manager leads the development and execution of plant-wide quality systems, ensuring compliance with customer requirements, internal standards, and regulatory expectations. This role serves as the voice of the customer within the plant and is responsible for driving continuous improvement in product quality, operational efficiency, and customer satisfaction. The Quality Manager also oversees ISO compliance, CAPA processes, change control, validation activities, and Lean initiatives, while contributing to both short- and long-term strategic planning as a member of the plant's leadership team.

Requirements

• Bachelor's degree in engineering.
• 5-10 years of quality management experience in a manufacturing environment, preferably FDA-regulated.
• Experience managing both salaried and hourly (non-salaried) individuals is required.
• Lean Six Sigma Green or Black Belt certification preferred.
• Strong leadership and team development skills.
• Proficient in 8D, fishbone, and other root cause analysis.
• Familiar with ANSI sampling plans.
• Excellent communication and presentation abilities.
• Experience with ISO standards, CAPA, validation, and change control.
• Proficient in Microsoft Office (Excel, Word, Outlook); experience with JDE, Infinity QS, and Minitab preferred.
• Fluent in English with strong written and verbal skills.
• Detail-oriented with strong organizational and project management capabilities.
• Ability to work independently and drive results in a fast-paced environment.

Responsibilities

• Lead the development and implementation of the plant's quality vision and strategy.
• Establish and monitor quality metrics; drive improvements through CAPA and audit processes.
• Serve as the primary contact for customer complaints, audits, qualifications, and site visits.
• Maintain and audit quality systems, procedures, and GMP compliance.
• Oversee daily QA operations including supervision of QA staff, inspection protocols, and training.
• Manage customer specifications and ensure alignment with process capabilities.
• Act as the ISO Management Representative for the plant.
• Identify and communicate quality risks to plant and corporate leadership.
• Collaborate with Purchasing and Corporate Quality on supplier corrective actions.
• Champion Lean Six Sigma initiatives and continuous improvement efforts.
• Develop and execute the annual Quality Improvement Plan.
• Support new product introductions and ensure quality requirements are met.
• Ensure compliance with national and international standards and regulations.
• Facilitate internal and external audits and ensure timely resolution of findings.
• Maintain quality documentation, inspection records, and product release programs.
• Lead validation and qualification efforts for key manufacturing processes.
• Conduct regular team meetings and one-on-one mentoring sessions.
• Build strong relationships with internal teams and external customers.

What This Job Offers

• Industry: Plastics and Rubber Products Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees