Quality Manager

FedEx • Albany, GA

301d • $73,235 - $138,959

About The Position

The Manager, Quality will be leading and implementing an industry leading Quality Management System for the organization. The incumbent will be accountable to build a plan to roll out a Quality Management System for new business transitions/start-ups. This position will be the champion for all document workflow/ procedures relevant to the company Quality Management System standards.

Requirements

• Bachelor's Degree in related field preferred and 8+ years of relevant experience.
• In lieu of degree, high school diploma or GED and 10+ years of relevant experience.
• Span of control must be at a department level or above.
• Ability to multi-task in a fast pace dynamic environment with tight deadlines.
• Computer literacy at high level to include Microsoft Excel, Word, Access, etc.
• Excellent written and verbal communication skills.
• Customer service driven.
• Strong team player.

Responsibilities

• Manages at least 2 full time exempt direct reports.
• Management responsibilities include hiring, coaching, skills development, recognition and rewards, staff productivity and performance management to include disciplinary actions up to and including termination.
• Plans, organizes, staffs, directs and controls the day-to-day operations of the department; develops and implements policies and programs as necessary.
• Develops and manages the department budget, ensures compliance and addresses variances and other budget concerns.
• Implementing quality strategies/systems and developing initiatives to improve work processes at site level.
• Assuring site compliance to specific account or site standards and regulatory requirements at all levels.
• Quantifying, seeking long-term solutions and reviewing corrective action plans to non-conforming work processes and product damage, expiry, etc., within this facility.
• Implementing training programs, as required, to improve site performance.
• Performing internal audits on the quality system and reporting findings with request for corrective actions.
• Continuing development of current accounts.
• Establishing and implementing service surveys on regular basis with reporting to internal and external management.
• Assuring accurate disposition of non-conforming product including management of product damage, expiry, quarantine, holds, returned goods and recalls, ensuring that all information is properly communicated to customer concerning non-conforming products.
• Providing assistance to the Facility Manager on special projects as required.
• Assuring the day to day facility operations meet all productivity, safety, and quality objectives.
• Providing leadership and direction to the facility employees.

Benefits

• Strong compensation and benefits package, including health, vision, dental, 401k with a strong match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Couriers and Messengers
• Education Level: Bachelor's degree