Quality Manager

About the position

Responsible for leading and managing the quality assurance program for Table Rock Composite Specialties. Ensures standardization of process/quality control platforms and quality performance metrics. Responsible for the development of continuous improvement systems in safety, quality, reliability, cost and productivity. Achieves results by working closely with Timber Products Technical Director, manufacturing and sales staff, as well as customers and vendors.

Responsibilities

• Develops site quality standards in conjunction with plant management, Sales and company Technical Director.
• Complies with all safety requirements as well as acts as an example of safe behaviors on a consistent basis.
• Determines departmental quality project plans and structured implementation schedules.
• Manages the progress of quality improvement projects.
• Works closely with Engineering and Maintenance staff regarding process controls and quality assurance equipment and practices.
• Guides the development of continuous improvement systems in safety, quality, reliability, cost and productivity.
• Leads and influences all levels of Timber Products staff to achieve desired results.
• Works closely with the manufacturing team to optimize processes and procedures.
• Reviews and analyzes customer claims to determine Root Cause with Action Plan for problem resolution(s).
• Performs in depth Root Cause Analysis of quality issues to minimize any substandard product from leaving the plant site.
• Participates in CAP (Corrective Action Plan) activities to document all corrective measures taken.
• Documents and communicates process observations that impact Safety, Quality, Reliability, and Operational success.
• Ensures proper measurement techniques and establish testing procedures are followed to determine finished product conformance to internal and published specifications.
• Travels to interface with customers as well as to other TP Manufacturing facilities when needed.
• Manages QA data entry activities and maintains a robust filing system supported by robust documentation.
• Coordinates third-party audits, testing, and equipment calibration.
• Fosters and champions Customer Centricity both internally and throughout the organization.