Quality Manager

3 Sigma•Troy, OH

17d

About The Position

The Production Quality Manager is responsible for planning, coordinating, and directing quality program designed to ensure quality control and quality assurance of the production of products consistent with established standards by performing the following duties personally or through subordinate supervisors.

Requirements

Associate’s degree from two-year college or university or equivalent experience required.
Minimum of 2 years’ experience in manufacturing processes - preferable those related to the pressure sensitive label stock industry.
Professional knowledge of the pressure sensitive label stock industry.
Knowledge of Database software; Internet software; Manufacturing software; Project Management software; Spreadsheet software and Word Processing software
Analytical - Collects and researches data; Uses intuition and experience to complement data.
Design - Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Provides recognition for results.
Managing People - Makes him/herself available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.

Responsibilities

Directly supervises 5-7 employees in the Quality Assurance Department.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Formulates and maintains quality objectives complementary to corporate policies and goals.
Interprets quality philosophy to key personnel in organization.
Develops and initiates standards and methods for inspection, testing, and evaluation.
Plans and oversees the analysis, inspection, design, test, and/or integration to assure the quality of assigned product or component.
Performs quality engineering reviews of design documentation for compliance with stated requirements, including vendor quality manuals and company quality records.
Applies statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes.
Decides whether to accept a product or continue business with a vendor based on a review by the quality assurance engineer.
Reviews all data obtained during all quality control and quality assurance activities to ensure consistency with company policies and procedures.
Develops new approaches to solve problems identified during quality activities.
Keeps management team abreast of significant issues or developments identified during quality activities and actions being taken to improve the situation.
Prepares and presents technical and program information to the management team.
Directs workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.
Maintains a working knowledge of government and industry quality codes and standards.
Designs and implements quality training programs to key personnel in conjunction with managers.
Investigates and adjusts customer complaints regarding quality.
Oversees the organization’s complete ISO compliance framework, encompassing RASI creation, document control, and all associated activities necessary to maintain certification.
Oversees internal and external audits related to ISO and Customers.
Serve as Managers Representative for ISO certification.
Other duties may be assigned.